Full description

About Total Community Credit Union

For over 60 years, Total Community Credit Union has served the Downriver community with personalized financial solutions, competitive loan rates, and a member-first approach. We’re a close-knit team that values collaboration, growth, and community impact. If you’re looking for a workplace where you’re supported, appreciated, and encouraged to grow, you’ll feel right at home here.

What You’ll Do

As a Member Services Specialist in our Contact Center, you’ll be a key voice of TCCU, helping members with their everyday financial needs. Your responsibilities include:

Answering incoming calls and responding to voicemails with professionalism and efficiency
Assisting members with account inquiries, online banking support, and card services
Processing payments, ordering debit/credit cards, and supporting ATM/VISA issues
Opening and closing accounts and accepting loan applications
Researching and resolving account discrepancies
Providing friendly, accurate service while maintaining confidentiality
Educating members on credit union products, services, and promotions
Following credit union procedures and financial regulations

Your Job Classification & Schedule: Full-time, Monday–Friday

Why You’ll Love Working Here

Supportive, family-like work culture
Medical, dental, and vision insurance options
401(k)
401(k) match
STD, LTD, & AD&D
Life insurance
EAP
Paid time off
Paid holidays and floating days
Opportunities for growth and advancement

Equal Opportunity Employer: TCCU is proud to provide equal employment opportunities to all qualified applicants.