Continuous Improvement Manager

POSITION SUMMARY

The VOS Manager at the manufacturing site serves as the primary driver of the Vertiv Operating System (VOS), accountable for translating global standards into daily operational excellence and sustained cultural adoption. This role leads the deployment, governance, and continuous improvement of VOS across all functions, ensuring full alignment with Strategy Deployment, Tier Accountability, and Order-to-Fulfillment (OTF) processes. Acting as a strategic partner to the Site Leader, the VOS Manager embeds disciplined execution through Leader Standard Work, problem-solving (RCA), and escalation routines, while building organizational capability through structured training, coaching, and certification. The VOS Manager also serves as the site’s Lean subject matter expert (SME) and a fundamental point of reference, providing hands-on coaching and guidance to leaders and teams to ensure consistent understanding and effective implementation of Lean principles and practices. The position is responsible for ensuring compliance with global standards, driving measurable performance improvements across safety, quality, delivery, cost, and inventory, and preparing the site for VOS Capability Assessments. Ultimately, the VOS Manager enables sustainable results by integrating systems, developing people, and reinforcing a culture of accountability, transparency, and continuous improvement.

RESPONSIBILITIES

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VOS Deployment & Governance

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Lead end-to-end deployment of the Vertiv Operating System (VOS) across all site functions, ensuring full adherence to global standards and controlled documentation.

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Translate VOS requirements into practical, site-level execution plans with clear milestones, ownership, and measurable outcomes.

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Maintain strict compliance with VOS global templates, standards, and “Rules of Engagement,” ensuring no unauthorized deviations.

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Act as the site’s subject matter expert (SME) for all 17 VOS elements, ensuring balanced maturity and integration across the system.

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Tier Accountability & Daily Management System

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Design, implement, and sustain Tier 1–Tier 3 (and Tier 4 where applicable) accountability structures aligned with global standards.

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Ensure 100% compliance on Tier board content, KPIs, and standard meeting agendas across all levels.

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Drive disciplined execution of daily operating cadence, ensuring real-time visibility, escalation, and follow-up of issues.

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Audit Tier meetings regularly to ensure quality of discussions, data accuracy, and leadership engagement.

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Performance Management & KPI Governance

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Own the deployment and sustainment of site-level KPI frameworks aligned with global scorecards and MOR requirements.

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Ensure KPIs are clearly defined, cascaded, and actively managed through Tier meetings and leadership routines.

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Lead data integrity and validation processes to ensure accuracy and reliability of reported performance.

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Support site leadership in performance reviews, identifying gaps, trends, and required corrective actions.

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Problem Solving, RCA & Escalation

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Embed structured problem-solving methodologies (RCA, 5 Whys, 8D) into daily operations, ensuring they are not treated as standalone activities.

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Ensure all significant deviations are properly escalated through defined pathways with clear ownership and timing.

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Drive closure discipline: problem identification → root cause → corrective action → standardization → sustainment.

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Coach leaders and teams on effective problem-solving techniques and escalation behaviors.

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Capability Building & Training

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Develop and execute a structured VOS capability-building roadmap for all levels of the organization.

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Ensure compliance with training requirements, including role-based training, certification, and traceability of training records.

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Coach site leadership (from frontline supervisors to site manager) on VOS principles, behaviors, and expectations.

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Build internal capability through mentoring, practical application, and reinforcement of standard work.

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Leader Standard Work (LSW)

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Define, implement, and sustain Leader Standard Work across all leadership levels.

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Ensure LSW is consistently executed, audited, and continuously improved.

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Align LSW with Tier Accountability, KPI reviews, Gemba walks, and escalation routines.

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Reinforce leadership discipline and accountability through structured routines.

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Continuous Improvement & Lean Deployment

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Drive continuous improvement initiatives aligned with VOS elements, including 5S+1, standard work, material flow, TPM, and process optimization.

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Lead Kaizen events and structured improvement cycles focused on eliminating waste and improving flow.

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Ensure improvements are standardized, documented, and sustained over time.

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Promote a culture of proactive problem identification and continuous improvement across all functions.

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OTF (Order-to-Fulfillment) Integration

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Ensure full integration of VOS with OTF processes, including planning, scheduling, production execution, and logistics.

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Support deployment of L2/L3 OTF processes and ensure alignment with Tier Accountability and KPI frameworks.

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Drive cross-functional coordination to meet customer commitments (SSD) and improve delivery performance.

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Monitor OTF-related KPIs and ensure issues are escalated and resolved effectively.

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Audit Readiness & Capability Assessment

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Lead preparation for VOS Capability Assessments (Rookie, Challenger, and beyond), ensuring site readiness across all elements.

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Conduct internal pre-assessments and gap analyses to identify risks and required corrective actions.

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Coordinate audit activities, including documentation, evidence preparation, and stakeholder alignment.

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Ensure timely closure of audit findings with robust corrective actions.

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Cross-Functional Alignment

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Drive alignment across all site functions (Operations, Quality, Supply Chain, EHS, Engineering, HR) to ensure integrated VOS execution.

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Facilitate collaboration between departments to eliminate silos and improve end-to-end process performance.

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Ensure VOS principles are embedded beyond manufacturing, supporting enterprise-wide adoption where applicable.

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Standardization & Documentation Control

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Ensure all VOS-related documentation is current, controlled, and aligned with global standards.

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Work closely with global document control to implement updates and revisions effectively.

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Prevent local deviations by reinforcing the importance of a single source of truth.

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Digital & Systems Integration

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Support integration of digital tools (ERP, MES, Power BI dashboards) into daily operations and decision-making.

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Ensure real-time data visibility and effective use of systems to support Tier meetings and performance management.

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Drive adoption of digital solutions to enhance efficiency, traceability, and transparency.

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Leadership & Cultural Transformation

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Act as a change agent, driving cultural transformation toward accountability, transparency, and continuous improvement.

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Influence and challenge site leadership to adopt and sustain VOS behaviors and standards.

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Reinforce that culture is built through consistent leadership actions and long-term discipline.

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Promote employee engagement and ownership of VOS at all levels.

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Stakeholder Communication & Reporting

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Provide regular updates to regional and global leadership on VOS deployment status, risks, and performance.

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Prepare and deliver structured reports for MOR and other governance forums.

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Communicate progress, successes, and challenges clearly and professionally.

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Sustainment & Continuous Maturity

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Ensure long-term sustainment of VOS practices beyond initial deployment.

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Continuously assess site maturity and define next steps for capability advancement.

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Prevent regression by reinforcing standards, audits, and leadership accountability.

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Drive the site toward higher levels of VOS maturity in a structured and sustainable manner.

QUALIFICATIONSMinimum Job Qualifications: Education & Experience

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Bachelor’s degree in Engineering, Operations, Supply Chain, or related field.

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5–7 years of experience in manufacturing, continuous improvement, or operational excellence.

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Hands-on experience deploying Lean, Six Sigma, or similar operating systems.

Lean Six Sigma Foundation

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Solid understanding of Lean principles (3M’s, 8 wastes, flow, COPQ).

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Working knowledge of the DMAIC methodology and structured problem solving.

Process & Improvement Tools

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Experience with process mapping (SIPOC, value stream mapping) and Gemba-based analysis.

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Strong root cause analysis capability (5 Whys, fishbone, basic FMEA).

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Practical application of Lean tools (Kaizen, pull systems, line balancing, SMED, error-proofing).

Data & Measurement

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Basic statistical knowledge and ability to analyze performance using tools like Pareto charts, histograms, and trend analysis.

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Understanding of process variation and data-driven decision making.

Control & Sustainment

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Knowledge of standard work, visual management, 5S, and basic TPM concepts.

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Ability to sustain improvements through control plans and disciplined execution.

Leadership & Change Management

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Experience leading cross-functional teams and driving change.

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Strong communication, coaching, and influencing skills.

Systems & Digital Awareness

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Familiarity with ERP/MES systems and performance dashboards.

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Basic understanding of digital tools supporting operations and analytics.

EDUCATION AND CERTIFICATIONS

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Bachelor’s Degree in a business related or technical field preferred (or equivalent of education and experience).

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Black Belt / Lean Master certification (or equivalent) preferred.

PHYSICAL REQUIREMENTS

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No Special Physical Requirements

ENVIRONMENTAL DEMANDS

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No environmental Demands

TRAVEL TIME REQUIRED

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30%

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

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Customer Focus

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Operational Excellence

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High-Performance Culture

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Innovation

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Financial Strength

OUR BEHAVIORS

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Own It

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Act With Urgency

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Foster a Customer-First Mindset

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Think Big and Execute

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Lead by Example

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Drive Continuous Improvement

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Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com