RATP Dev Mobility Cairo
Control & Protection Supervisor
- Compensation
- Not disclosed
- Location
- Cairo, Cairo Governorate, Egypt
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 5+ years
- Category
- Not specified
- Posted
Skills
Must have
- • Bachelor’s degree in commerce, Accounting, Finance, or related field.
- • Proficiency in English and Arabic (written and spoken).
- KNOWLEDGE:
- • Knowledge of operational control, and customer service practices.
- • Understanding of safety procedures, operational compliance requirements, and incident handling.
- • Strong analytical, reporting, and problem-solving skills.
- EXPERIENCE:
- • 5–7 years of professional experience in customer service industries, transport operations, or security operations.
- • Demonstrated experience in managing and supervising operational teams.
- • Experience in handling operational incidents and customer-related issues is preferred.
- DESIRED BEHAVIORS
- • Operational Accountability: Ensures consistent enforcement of operational and anti-fraud procedures across all assigned areas.
- • Team Leadership: Leads operational teams effectively through guidance, coaching, and performance oversight.
- • Safety Commitment: Promotes a strong safety culture and ensures compliance with operational safety standards.
- • Customer Focus: Handles passengers and stakeholders professionally while maintaining service quality standards.
- • Attention to Detail: Monitors operational activities accurately and identifies areas requiring corrective action or improvement.
Full description
JOB PURPOSE
The Control & Protection Supervisor is responsible for ensuring the day-to-day management of fraud controllers, who issue fines, and X-ray agents, who monitor security devices. The role is responsible for applying and monitoring daily strategic revenue protection activities across the territory.
Profile
RESPONSIBILITIES/DUTIESOperations & Anti-Fraud Management
- Ensure controllers maintain and consistently apply anti-fraud procedures and policies across trains and stations to secure RDMC benefits throughout the territory.
- Support the Control & Security Manager in identifying, assessing, and resolving potential security hazards or breaches.
- Ensure proper response to emergencies within the assigned territory.
- Ensure presence at key stations during peak hours to effectively manage operations.
- Support management in strategic pricing and fare adjustment decisions.
- Carry out ticket inspection activities on trains and in stations using Portable Checking and Vending Machines capable of reading, analyzing, and determining ticket validity.
- Issue penalty fares to passengers traveling without a valid ticket, attempting to evade the correct fare, or violating applicable by-laws.
- Interact with transportation police on RDMC-related security matters.
Team Leadership & Management
- Manage and oversee the controllers’ team, including scheduling, performance monitoring, performance evaluations, and issue resolution.
- Lead and supervise the X-ray machine officers’ team to ensure efficient operations.
- Ensure all duties are properly covered and teams are deployed within their designated zones.
- Monitor service delivery to achieve committed performance targets.
- Conduct sign-on and operational briefings for all teams and ensure compliance with uniform requirements.
- Ensure all staff under this unit are adequately trained in their roles and provide additional guidance where required.
- Carry out upskilling and refresher training on all applicable rules, procedures, and revenue protection practices.
- Be a key instructor in revenue protection training activities as required.
- Develop the CMS of fraud controllers.
- Ensure all Fraud Controllers are competent in performing their duties.
Performance Monitoring & Operational Improvement
- Check and analyze departmental data, logbooks, and reports, and suggest operational improvements where required.