Conversational AI Application Developer (English and Greek speaker)

We are seeking a Conversational AI application developer to join our Solution Delivery team. You will be part of a talented software team that delivers the latest in Conversational AI and Virtual Agent technologies, bringing advanced voice and chat-driven solutions to enterprises across the world.

• This position is fully remote and can be worked from any EU country.

As part of that team, you will be trained on Omilia’s Cloud Platform (OCP) and gain an under-the-hood understanding of the technologies enabling conversational and agentic AI-driven, omnichannel human-system interactions: traditional NLU modeling, generative AI capabilities, and autonomous agent workflows.

The successful candidate will contribute to the design and development of production-grade conversational, agentic AI systems, using Omilia’s technology suite. Tasks and responsibilities include:

• Working with customers to analyze and understand business requirements;
• Designing the application in line with established usability principles and business requirements;
• Developing hybrid Conversational AI applications that blend agentic and deterministic, rule-based capabilities;

• Implementing and testing the semantic models and the conversation flow, leveraging rule-based, ML-based, and GenAI-based technologies made available on Omilia's Cloud Platform (OCP). More detailed tasks include: preparing, augmenting, and annotating datasets for ML and agentic training; executing model testing to assess performance; developing semantic rules using dictionaries and regular expressions; managing RAG knowledge base configuration; prompt engineering;
• Using JavaScript to code application logic;
• Integrating Omilia applications with client systems via REST web services;
• Test-driven development, unit and regression testing;
• Analyzing real-life human-system dialogs using Omilia's Conversational Insights and analytics tools, assessing the overall system performance, and identifying improvement opportunities;
• Closely working with customers and other team members to debug and troubleshoot issues;
• Testing early platform features to provide feedback, communicating identified product improvement opportunities or partner/customer feedback to the product team for resolution;
• Supporting partners and customers, providing consultation on design and development practices as well as assisting with issue resolution during day-2 operation;
• Engaging in continuous collaboration with team members, communicating problems effectively, and sharing insights

Requirements

• Academic Degree in Computer Science, Computational Linguistics, Natural Language;
• Fluent English and Greek;
• Processing, related field, or equivalent experience;