Coordination Manager

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

What is the role

The Coordination Manager is responsible for overseeing work order execution, improving operational processes, and ensuring projects are delivered according to PMO standards. This role provides leadership to coordinators, resolves escalated issues, and drives continuous improvement initiatives across the organization.

The following include but may not be limited to the responsibilities of the Coordination Manager:

• Lead work order execution and drive continuous improvement initiatives.

• Optimize operational processes and ensure alignment with PMO standards.

• Provide leadership, coaching, and support to Service Coordinators and team members.

• Manage escalations and complex operational issues.

• Analyze KPIs and performance metrics to identify improvement opportunities.

• Collaborate with stakeholders and cross-functional teams to enhance service delivery.

• Implement risk, quality, and compliance practices to support operational excellence.

• Stay informed on industry trends and best practices to drive innovation.

Work Set-up / Work Schedule

• Remote

• 8:00 AM - 5:00 PM (CST)

Who we are looking for

Successful candidate must possess:

• Must have 3 – 5+ years’ experience in a project, operations, or service delivery environment.

• Proven ability to manage and coordinate multiple workstreams simultaneously.

• Experience troubleshooting and resolving operational, project-related, and escalated issues.

• Proven leadership, coaching, or mentoring experience.

• Strong stakeholder management and relationship-building skills.

• Demonstrated success driving operational excellence and process improvement initiatives.

• Strong ability to analyze KPIs and implement data-driven improvements.

• Excellent verbal and written communication skills.

• PMP certification or equivalent professional project management qualification is highly regarded.

What we offer

• Day 1 HMO + 1 free dependent (upon regularization)

• Health and Wellness Reimbursement Benefits

• Sunlife Group Insurance

• Company Salary Loans

• Government contributions

• Assistance with government loan payments

• 13th month pay

• Night differentials pay

• Holiday pay (for hours worked on holidays)

• Mandated Leaves

• Work equipment provided

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