Coordinator, Customer Service

ABOUT GLEN-GERY

Headquartered in Wyomissing, Pennsylvania, Glen-Gery Corporation is one of the largest brick manufacturers in North America. Since 1890, Glen-Gery has built a reputation for its superior service and high-quality building products that meet both innovative design challenges and demanding construction specifications. Through technology advancements and product innovations, Glen-Gery offers a diverse, premium product portfolio of more than 400 brick products that caters to the high-style needs of today’s architects, designers and homeowners. Operating as part of Brickworks North America, Glen-Gery has eight brick manufacturing facilities, 26 company-owned Supply Centers and three Design Studios, including Philadelphia, Baltimore and the global flagship location in New York City.

Glen-Gery, one of the nation’s leading brick manufacturers, is seeking a motivated and detail-oriented Customer Service Coordinator to join our team in Sergeant Bluff, IA. This is an exciting opportunity to play a key role in supporting operations and delivering exceptional service to our customers and partners.

In this role, you will serve as a central point of coordination between sales, warehouse operations, plant management, distributors, and customers—ensuring seamless communication and support. Responsibilities include providing product information, managing orders and sample requests, supporting inventory control, and resolving customer concerns.

The ideal candidate will have a strong understanding of products and inventory, enabling them to provide timely, accurate responses and deliver a high level of service to both internal teams and external customers.

DUTIES AND RESPONSIBITIES:

• Provide product availability, pricing and technical information as required

• Process orders, order changes, sample requests and shipment releases

• Prepare forecast and analysis as required

• Prepare bill of lading documents for outgoing shipments, calculate allowable weight to load on trucks, run shipping related reports

• Participate in stock takes and inventory management

• Provide solutions to product complaints

• Prepare purchase orders and maintain minimum stock requirements

• Back up other customer service/dispatcher team members

REQUIRED SKILLS/ABILITIES:

• Excellent communication, interpersonal and negotiating skills

• Good organizational, analytical and computer skills

• Ability to be a team player

• Strong problem solving/conflict resolution skills

• Knowledge of business principles, customer service, accounting, marketing, manufacturing processes & materials, inventory control, quality assurance

• Ability to support a team environment, company policies, procedures, continuous improvement

• Hands on experience working in a busy atmosphere and multitasking

• Data entry, math, and computer skills including MS Word and Excel

QUALIFICATIONS:

• Minimum 2 years customer service experience, preferably in a manufacturing environment

This job description is not intended to be all-inclusive and as such, the employee will be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as required.

Equal Opportunity Employer