Coordinator Customer Service

The Customer Service Support Coordinator – Customs is responsible for handling customs activities and declarations, monitoring acceptance and rejection cases, and resolving House Bill mismatches. The role requires following standard processes and management instructions, completing functional training on time, and delivering quality, customer-oriented service that creates value for customers and Hapag-Lloyd.

• Handle customs activities, included but not limited to export / import manifests, in-bond handling

• Responsible for customs declarations

• Monitors rejections / acceptances

• Handles House Bill mismatches

• Follow standard processes and new requirements as communicated by management

• Complete all functional training timely

• Saudi Nationals Only.
• Bachelor’s degree or equivalent.
• Good command of written and spoken English.
• Working knowledge of MS Office.
• FIS knowledge.
• Ability to work well with others and follow guidelines.
• Positive attitude.
• Receptive to new ideas with a strong drive for personal development.

• Disclaimer - Recruitment Fraud Alert 2026**

Caring for People We have recently become aware of fraudulent recruitment activities in which individuals or entities misrepresent themselves as Hapag-Lloyd Middle East Shipping LLC or Hapag-Lloyd Saudi LTD or UASC Limited. They offer fake job opportunities and demand payment for handling recruitment fees, certifications, travel expenses, or visa applications. Please note that Hapag-Lloyd Middle East Shipping LLC or Hapag-Lloyd Saudi LTD or UASC Limited does not charge any fees during the recruitment process, and all communications regarding job offers will come from official company channels. Do not respond to such fraudulent solicitations. You will only be contacted by Hapag-Lloyd HR if you have applied for an open position on our website