Full description

Job Title: Customer Service Representative - Manassas

Location: Manassas VA

Company: APP Jet Center

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative in Hayward. In this role, you will be responsible for providing exceptional service to our clients and resolving any issues they may have in a timely and professional manner.

Responsibilities:

Answering incoming calls and providing information or assistance to customers
Responding to customer inquiries via email, chat, or social media
Resolving customer complaints and escalations effectively and efficiently
Processing orders, returns, and exchanges
Updating customer accounts and maintaining accurate records
Collaborating with other departments to ensure customer satisfaction
Identifying and implementing process improvements to enhance the customer experience

Requirements:

High school diploma or equivalent
1+ years of experience in customer service or a related field
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Proficiency in Microsoft Office and customer service software
Available to work flexible hours, including evenings and weekends

If you are a team player with a passion for providing exceptional service, we would love to hear from you. Please apply with your resume and cover letter to be considered for the Customer Service Representative position in Hayward.