Corporate IT Engineer
First line of corporate IT support at a regulated payments company: keeping Windows and Mac laptops, identity and Microsoft 365 accounts, networking and office tech running for onsite and remote employees, while maintaining PCI DSS/SOC 2 compliance, endpoint security and asset inventory. Hybrid role based in Alpharetta, GA.
- Compensation
- Not disclosed
- Location
- Corporate Headquarters - Alpharetta, GA 30009
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 3+ years
- Category
- Software engineering
- Posted
Skills
Must have
- 3-5 years of corporate IT support experience
- Strong hands-on support of Windows 11 and macOS on business laptops and workstations
- Hands-on Jamf Pro administration: macOS enrollment, configuration profiles, policies, app deployment and inventory
- Hands-on Microsoft Intune administration: enrollment, compliance/configuration policies, app deployment, update rings
- Experience provisioning Windows devices with Windows Autopilot (hardware hash registration, deployment profiles)
- Working experience administering Active Directory and Microsoft 365 (users, groups, licenses, mailboxes)
- Experience administering Microsoft Entra ID, including conditional access and hybrid-joined devices
- Experience administering RingCentral: users, extensions, desk phones, softphones, call routing and queues
- Experience with Jira or comparable ticketing system and disciplined documentation
- Networking basics: TCP/IP, DNS, DHCP, Wi-Fi and VPN
- Clear written and spoken communication with non-technical users
- Highly organized and detail-oriented, able to manage a queue with minimal supervision
- Comfortable following security and change control procedures in a regulated environment
- Associate's degree in a technical field, or equivalent experience
- Able to lift and move equipment up to 50 lbs
Nice to have
- Experience supporting Azure Virtual Desktop users (client setup, session connectivity, FSLogix profiles)
- Familiarity with EDR tools, ideally CrowdStrike Falcon
- Experience in a PCI DSS, SOC 2 or other audited environment
- Exposure to PowerShell or other scripting for routine administration
- Experience supporting conference room AV
- Certifications such as CompTIA A+, Network+ or Security+, Jamf Certified Tech/Admin, or Microsoft 365 Certified: Endpoint Administrator Associate
Full description
Corporate IT Support Engineer
Classification Regular full-time, exempt
Reports to VP, Technology Operations and Infrastructure
Location Alpharetta, GA (hybrid)
Schedule Monday–Friday, standard business hours; occasional after-hours work for maintenance windows and urgent issues
About Ingo
Ingo Payments is the instant money company. We turn cash, check and ACH payments into real-time digital funds, giving consumers and businesses instant access to their money in almost any debit, prepaid or credit card account or digital wallet. Our services run on a hybrid platform of co-located data centers and public cloud, built to meet the security and compliance standards of a regulated payments company.
About the role
The Corporate IT Support Engineer is the first line of technical support for Ingo employees, onsite in Alpharetta and remote. You will keep laptops, accounts, collaboration tools and office technology running, and you will do it inside an environment governed by PCI DSS and SOC 2 where access control, asset tracking and documentation matter as much as fixing the problem.
The right person pairs strong troubleshooting with genuine customer service. You explain technical issues clearly to people at every skill level, close tickets with good notes, and follow security procedures without being reminded.
This role works directly with the Infrastructure and Information Security teams. It offers exposure to data center, cloud, networking and security operations, with a career path toward systems administration, systems engineering or security operations.
Responsibilities
End-user support
- Provide onsite and remote support for Windows laptops and workstations, MacBooks, mobile devices, peripherals and business applications
- Own the IT helpdesk queue in Jira: triage, prioritize, resolve or escalate tickets, and document fixes so they can be reused
- Troubleshoot connectivity issues, including office Wi-Fi, VPN and remote access
- Support Azure Virtual Desktop users, including client setup, session connectivity and FSLogix profile issues, escalating platform issues to Infrastructure
- Support RingCentral phone service, including user setup, devices and call routing, and conference room AV
Identity, access and Microsoft 365
- Process onboarding, role changes and offboarding on schedule, following documented approval workflows
- Manage user accounts, groups and licenses in Active Directory, Microsoft Entra ID and Microsoft 365, using delegated, least-privilege rights