Corporate Service Manager

What to Expect in the Role:

• Develops, maintains and manages the execution of the service department strategic business plan for the organization

• Creates and monitors annual service department goals and budget for the entire organization, in alignment with the organization’s financial and operational objectives

• Develops, communicates, enforces, and monitors effective service department processes to ensure customer satisfaction as well as service department performance

• Monitors service department performance relative to labor sales and expense control across the organization in line with the organization’s objectives

• Develops, implements and reviews the service department employee compensation plans

• Creates and facilitates the execution of the service department marketing plan including advertising, marketing and promotional programs to grow labor sales for the organization

• Reviews the organization’s customer satisfaction program to enhance and maintain customer relationships and training relative to service support

• Manages recruiting, staffing and employee development activities for the Service Department

• May participate in Service EDUCATE Training programs required for the development of skills and knowledge

• Operates and maintains vehicles, tools and equipment required to perform job responsibilities

• Maintains a clean work area and performs work in a neat and orderly fashion

• Follows all safety rules and regulations in performing work assignments

• Maintains knowledge of John Deere and competitive products

What We Will Be Needing From You:

• Ability to perform basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred

• Experience leading a team and working cooperatively in a team environment

• Analyze and interpreting internal reports

• Valid driver’s license required; CDL (Commercial Driver’s License) preferred

• 7+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred

• Experience with off road, construction, lawn, or heavy equipment

• Experience operating vehicles, tools, and equipment for diagnostic purposes

• Associates degree or equivalent experience required; Bachelor’s degree preferred