Counter Sales Associate

**Job purpose:

The Counter Sales Associate is responsible for selling displayed food items,
organizing counter operations, and ensuring all orders are prepared and
served on time.

• Greet and serve walk-in customers, providing high-level service through

product knowledge and adhering to established procedures.

• Process orders received from waiters, arrange them according to service

standards, and ensure timely delivery to customers within designated
serving timeframes.

• Receive daily orders, check items against order specifications, display

them in the presentation fridge, and maintain regular restocking while
upholding hygiene and presentation standards.

• Participate in opening and closing duties in compliance with norms and

internal procedures.

• Maintain and report all records, including daily training records, taste

panels, and wastage forms. Promptly report any complaints or operational
issues to the manager.

• Receive and process cash payments, including exchanges and money

transactions, in accordance with established policies.

• Place orders for required products through coordination with relevant

stakeholders.

• Receive and prepare takeaway orders, ensuring they are wrapped

according to established standards, and accommodate special orders
requested by customers.

• Ensure all operational details are clearly communicated to the team as

part of maintaining a proper handover process documented in the logbook.

• Ensure a clean environment by implementing hygiene practices such as

the "Clean as you go" policy and regularly sanitizing the counter display.

• Complete monthly inventory for all disposable items (consumables).

Requirements

High school degree.

Zero to one years of experience in Customer Service, or a similar role.

Benefits

Social and medical insurance are provided.

Transportation allowance is provided.

Service charge + tips + employee discount on other brands.