Counter Sales Associate

Duties and Responsibilities:

• Collaborate effectively with internal teams, outside sales representatives, vendors, and contractors.

• Enter customer orders and assist customers in selecting products by asking targeted questions and actively listening to understand their needs.

• Recommend alternative or substitute products based on availability and customer requirements.

• Research and source products using multiple tools to meet customer specifications.

• Respond promptly to customer inquiries regarding product information, pricing, quotes, and pickup or delivery timelines.

• Proactively communicate with customers regarding order status, delays, or potential issues.

• Assist in resolving customer service and relationship concerns with both dealers and end users.

• Complete the full sales order process while identifying opportunities to upsell related or complementary items.

• Manage showroom merchandising, including product organization and restocking to ensure an appealing and well-maintained sales floor.

• Comply with all safety policies and procedures related to job duties.

• Perform additional duties as assigned.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned. Required Qualifications:

• Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.

• Proven success in sales and providing excellent customer service.

• Strong interpersonal skills including sales, problem solving and customer service.

• Ability to work independently but meet assigned goals and objectives in designated time frames.

• Ability to multitask and work in a fast-paced environment.

• A willingness to learn and grow with our Company.

• Knowledge of Microsoft Office products.

• Proven commitment to customer service and a safe work environment

Preferred Qualifications:

• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level.

• Experience in a wholesale HVAC equipment supply house preferred.

• Bachelor’s or Associate’s Degree preferred.

• Bilingual (Spanish) preferred

Work Schedule: Monday through Friday with an occasional Saturday. This position may require working extra hours on occasion.

EEO Statement: