Counter Warehouse Associate

Counter/Warehouse Associate

Temperature Equipment Corporation (TEC), a WATSCO (WSO) Company, has been an industry leader known for technical expertise, value, best-in-class product availability, and driving customer loyalty for nearly 90 years and counting. TEC is also the Midwestern state's largest distributor of air conditioning, heating, and refrigerant equipment, related parts, and supplies. We offer exceptional compensation packages; full benefits include health, dental, life, and AD&D insurance, paid holidays & vacation, and a 401(k) with company matching.

Job Description

The Counter/Warehouse Associate plays a dual, high-impact role at the branch. You will bridge the gap between front-facing customer service and back-end logistics. This position requires an energetic multi-tasker who can provide outstanding service to walk-in contractors, manage order entries, and safely execute daily warehouse operations.

Please note that the responsibilities and details of this role may evolve based on organizational needs.

Essential Duties and ResponsibilitiesCounter Sales & Customer Service

• Greet and assist walk-in customers and contractors at the counter, providing prompt, professional, and friendly service.

• Answer inquiries via phone, email, and text regarding product availability, pricing, and order status.

• Promote product bundles, upsell complementary items, and introduce customers to seasonal promotions or new product lines.

• Resolve complaints and assist with customer returns or exchanges in a professional manner, adhering to company policies.

Warehouse Operations & Logistics

• Process inbound freight by unloading trucks, checking in freight, putting product away in correct locations, and completing all required paperwork.

• Prepare outbound freight by accurately picking, packing, and checking customer orders and branch transfers prior to shipment.

• Maintain facility standards by sweeping aisles, down-stocking products, facing materials, and removing debris/excess plastic in designated warehouse zones.

• Operate warehouse equipment safely, including dollies, pallet jacks, forklifts, and utilizing ladders to move product.

Inventory & Order Management

• Maintain inventory accuracy by using computer systems and manual procedures to identify, organize, and track stock.

• Follow up with customers regarding back-ordered items, delivery changes, or order fulfillment timelines.

Skills, Knowledge, & Abilities

• Strong verbal and written communication skills. Proficiency with point-of-sale (POS) systems, order management software, and general computer applications.

• Adequate physical strength to repeatedly lift, carry, and move up to 50 lbs frequently, including while utilizing a 6-foot ladder.

• Adaptability: Ability to multi-task and manage time efficiently in a fast-paced, deadline-driven environment. Comfortable working in a warehouse environment that is not climate-controlled.

• Equipment & Math: Familiarity with forklifts, pallet jacks, and dollies. Basic math skills (addition, subtraction, multiplication, division) sufficient for inventory management.

• Mindset: A positive, professional demeanor with a strong drive to learn, grow, and work with a sense of urgency.

Qualifications

• High School diploma or GED equivalent.

• 1+ years of experience in sales, customer service, or warehouse operations (experience in HVAC, building materials, or wholesale distribution is highly preferred).

• Forklift experience required.

• Must pass a drug test and physical exam.

Schedule & Salary Expectations

Full-time, Monday through Friday, with a rotating Saturday schedule based on business needs.

Minimum starting rate of $18.00 - $20.00 per hour (Starting rate based on experience).