Court Operations Associate, 10th District Administration, Central Support Unit

The Tenth Judicial District is seeking two (2) qualified applicants as full-time Court Operations Associates to join the District Administration team. Work may be performed remotely or in the office, depending on operational needs, assigned duties, court schedules, and supervisory direction. Employees may be required to work in the office on certain days or when in-person attendance is necessary to support court operations, staff training, meetings, or other job responsibilities. Remote work arrangements may be permitted when appropriate and approved by the supervisor.

The duties for this position will primarily be performing in-court updating including calling cases, taking minutes, facilitating Zoom court sessions to support high volume court sessions, provide support to courtroom participants; processing court orders, generating future hearing notices and the electronic routing of court documents. Specific job duties will vary depending on business needs. Work will be computer based and requires candidates to have reliable internet connection.

The Court Operations Associate position is a fast paced, highly detail oriented position with a variety of responsibilities such as performing advanced clerical work, providing customer service and ensuring compliance with applicable court rules, policies, and standards to achieve an impartial, accessible, fair, and timely system of justice. This position will work directly with the public, judicial officers, and other court employees by processing all case types. Duties require the application of independent judgement and the interpretation of established laws, policies, procedures, regulations based on training and knowledge gained through experience on the job. The position will also perform office clerical work which includes customer assistance, processing record requests, printing and mailing court documents submitted by Tenth District Court Offices, processing returned mail and updating court cases, as needed. Position involves working in all case types.

Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. To learn more about working for the Minnesota Judicial Branch, watch this video.

EXAMPLES OF JOB DUTIES:

Any one position may not include all of the duties listed, nor do the examples cover all the duties which may be performed.

• Facilitate Zoom court sessions to support high volume court sessions, provide support to members of the public attending hearings (i.e., admitting and renaming attendees, set up and manage multiple break out rooms, assisting parties with technical issues while on Zoom.

• Perform in-court updating including calling cases, taking minutes, supporting Referees in the courtroom, processing documents filed and distributed in the courtroom, and recording required data regarding parties, documents, flags, comments, and events in electronic case management and other relevant systems in the courtroom.

• Complete the Electronic Recording Equipment Operator (EREO) Certification Program to become certified to record court proceedings.

• Perform the duties of an Electronic Recording Equipment Operator (EREO) including setting up and testing recording equipment, recording and monitoring court proceedings, creating courtroom log as necessary, backing up and uploading recordings in compliance with applicable policies and procedures, and shutting down recording equipment once recording has been completed.

• Preparing proposed conciliation orders and processing court orders as deemed necessary.
• Generate and distribute future hearing notices while completing varied clerical court work relating to civil, family, criminal and probate case processing on the Minnesota Court Information System (MNCIS), Microsoft Office, electronic File and Serve, SharePoint and other related computer systems.
• Receive and upload exhibits into MNDES and facilitate sharing of exhibits in the courtroom.
• Attends and participates in division/team meetings and trainings; maintains knowledge of court policies, process, and procedures.

• Utilizes applicable technology (i.e., operating and information systems and/or programs) and office equipment to perform and complete work assignments.

• Work will be computer based and requires candidates to have reliable internet connection when working remotely.

• Responsible for printing, mailing and/or electronically serving court orders and other court documents from a shared folder.

• Data entry, including basic case processing duties.

• Collaborate across county lines to ensure timely entry of returned mail.

• Receives court papers or documents through the mail or electronically; date stamps and processes

• May answer incoming phone calls, take messages, and respond to routine information requests.

• Administrative or other duties as assigned.

TYPICAL QUALIFICATIONS:Minimum Education and Experience: Any combination of training and work experience which indicates possession of the knowledge, abilities, and skills listed below.

• High school diploma or equivalent

• One (1) year of relevant job experience or greater, which may include but is not limited to customer service, administrative work, office, and clerical work
• Experience in paperless work environments, requiring strong computer multitasking skills.

Minimum Knowledge, Skills and Abilities:

• Knowledge of court procedures and policies, laws, legal terminology and legal factors pertaining to the court.

• Ability to learn electronic applications, such as Microsoft Office Suite, Adobe Acrobat, Zoom and other job-related software.
• Knowledge of modern court practices and procedures.

• Knowledge of customer service practices.

• Skill in the operation of a personal computer, including electronic case management system and related applications and equipment.

• Ability to establish and maintain effective working relationships with others within and outside of the Judicial Branch.

• Ability to prioritize work in a fast-paced environment.

• Ability to communicate effectively, both orally and in writing.

• Ability to handle sensitive and confidential matters and files appropriately and in compliance with all applicable court rules, policies, and statutes.

• Ability to read and interpret legal documents of varying types and complexity and apply knowledge of specific laws, statutes, rules, policies, and procedures related to the area of assignment.

• Ability to maintain an accurate record filing system.

• Ability to understand and follow oral and written instructions.

Working Conditions

Work is performed remote or in office.

Physical Demands

Work is essentially sedentary with occasional walking, standing, bending, and carrying items less than 25 pounds such as papers and files. Some positions may require periods of extended sitting, standing, use of telephones and office equipment, and use of computers to enter and retrieve data. Some positions may require standing on a ladder to retrieve files from high shelves.

SUPPLEMENTAL INFORMATION:

• This AFSCME-represented position is posted for bidding, internal, and external application simultaneously.

• Initial salary may be offered up to the mid-point of the pay range, based on qualifications.

• All employment offers may be rescinded if the required criminal background check identifies job related convictions.

• This position will be located at the District Administration Office located at 7533 Sunwood Dr. NW #306 Ramsey, MN 55303

• Normal hours of work are Monday-Friday, 8:00am-4:30pm, however, work hours may vary depending on business needs. Initial days off: Saturday, Sunday and Court Designated Holidays.