Crisis Safety Specialist - resolve Crisis Service Walk-In

Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for a Crisis Safety Specialist to join our Walk-In Clinic at resolve Crisis Services! resolve is a 24-hour, 365-day Crisis Walk-In Clinic providing support to individuals experiencing self-identified crisis.

For more information, visit\: resolve Crisis Services | UPMC

This position greets all customers, patients, and visitors; conducts safety searches for everyone entering the building; supports front desk operations and the milieu as needed; and assists leadership with developing and implementing safety procedures for both walk‑in and residential environments.

All candidates must be able to work varying shifts\: daylight, evening, nights, weekends, and holidays.Responsibilities\:

· Participate in interdisciplinary meetings and assigned committees

· Report any safety concerns involving patients, visitors, or staff immediately

· Provide customer service to patients, visitors, and staff

· De‑escalate disruptive individuals using verbal techniques; use physical intervention only as a last resort

· Demonstrate understanding of mental health laws

· Answer phone calls, direct inquiries, and provide information as needed

· Complete reports and incident documentation when necessary

· Assist with orientation of new crisis staff

· Conduct safety searches on all patients and visitors entering the building

· Maintain safety and security by enforcing UPMC policies and regulations

· Manage evidence, valuables, and lost-and-found items

· Respond effectively as part of a team during crisis situations