Indra Philippines, Inc.
CRM DevOps Engineer
Supports client CRM platforms built on Microsoft Dynamics 365, Power Platform, and Azure day to day — managing release pipelines, deployments, configurations, licenses, and environment maintenance while automating DevOps processes and providing production incident support.
- Compensation
- Not disclosed
- Location
- Makati, Philippines
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Devops
- Posted
Skills
Must have
- Bachelor's degree in Computer Science, Information Technology, or related field
- Strong understanding of Development and Operations processes, with good knowledge of DevOps and Agile principles
- Experience in System Administration or SaaS application support
- Hands-on experience or working knowledge of Microsoft Dynamics 365, Power Platform, and/or Azure Services
- Experience with Azure DevOps, Source Code Management, and/or CI/CD tools
- Knowledge of relational databases
- Familiarity with network protocols such as TCP/IP, HTTP, and SSL
- Good understanding of n-tier web applications
- Strong troubleshooting, analytical, communication, and collaboration skills
Nice to have
- Experience supporting or developing banking/financial applications or systems
Full description
About the Role
We are looking for a CRM DevOps Engineer to support client's CRM platforms and work closely with Development and Operations teams in managing deployments, releases, configurations, and day-to-day platform operations.
The role will focus on Microsoft Dynamics 365, Power Platform, and Azure, ensuring smooth and reliable deployments while continuously improving DevOps processes and automation.
Key Responsibilities
- Manage release pipelines, code releases, deployments, and product updates across CRM projects.
- Automate and continuously improve deployment and release processes.
- Set up required tools, environments, and infrastructure based on project requirements.
- Review, verify, and validate software packages prior to deployment.
- Help define and improve development, testing, release, update, and support processes.
- Monitor and maintain Dynamics 365, Power Platform, and Azure environments to ensure optimal performance and resource utilization.
- Perform platform housekeeping, configuration changes, and environment maintenance.
- Manage CRM license requests, approvals, tracking, and environment inventory.
- Provide technical support for enhancements, production issues, incidents, problems, and non-production updates.
- Generate reports and provide insights on platform usage, performance, and operational data.
- Coordinate and facilitate request tickets related to CRM projects, initiatives, and service requests.
- Support project execution by providing required technical artifacts and deliverables in accordance with IT SDLC and governance standards.
- Participate in technical training, knowledge‑sharing sessions, and continuous learning on new technologies and methodologies.
- Contribute to the continuous improvement of CRM DevOps processes and operations.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Strong understanding of both Development and Operations processes, with good knowledge of DevOps and Agile principles.
- Experience in System Administration or SaaS application support.
- Hands‑on experience or working knowledge of Microsoft Dynamics 365, Power Platform, and/or Azure Services.