CRM Support Analyst

Who Are We

Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.

At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using AI not just as a tool, but as a strategic enabler to deliver smarter, faster, and more resilient solutions for the future.

This is full-time onsite role based in our Pune office.

Why This Role Matters

As a CRM Support Analyst, you play a pivotal role in ensuring our global Microsoft Dynamics 365 platform performs reliably every single day. Your work directly supports business continuity by preventing downtime, resolving issues quickly, and enabling teams across the organisation to operate efficiently. By maintaining platform stability and enhancing user experience, you help strengthen the systems that power our essential services.

You will also contribute to major initiatives such as the Global D365 Migration and key integrations that shape how our technology ecosystem evolves. Your insights and problem‑solving will influence process improvements, data quality, and long‑term platform optimization. In this role, the impact you create is immediate, measurable, and felt across our global operations.

What You Bring

• Strong hands‑on functional knowledge of Dynamics 365 CRM (Sales Hub, Service Hub, Cases, Activities, Queues, SLAs).
• Proven troubleshooting and support experience within an ITIL-driven environment.
• Solid configuration skills across CRM security roles, forms, views, dashboards, and solution basics.
• Analytical mindset with strong RCA capabilities.
• Excellent communication and stakeholder‑management skills.
• Familiarity with ITIL processes (Incident, Problem, Change).

What You’ll Do

• Provide L2 functional support for Microsoft Dynamics 365, resolving issues across UI, configuration, security roles, and workflows.

• Manage incidents and service requests end‑to‑end, ensuring SLAs and high service quality.

• Perform root‑cause analysis, implement preventive fixes, and drive continuous improvement.

• Support platform configuration, releases, deployments, and environment governance.

• Maintain data integrity, assist with integrations (Power Automate, APIs, D365 F&O), and monitor system performance.

• Enable users through guidance, training, and clear documentation.

Benefits and Perks

Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.

Contact Us

If you possess the desired skills and enthusiasm, please “Apply Now” via the link or visit our career page.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Visit our website at for more information.