LaunchPad Home Group
CRM Support Specialist (Virtual Assistant)
- Compensation
- Not disclosed
- Location
- United States
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Administration
- Posted
Skills
Must have
- Hands-on experience with HubSpot CRM, particularly Sales Hub and/or Service Hub
- Experience creating, maintaining, and troubleshooting HubSpot workflows and automations
- Strong attention to detail and commitment to data accuracy
- Strong problem-solving and critical-thinking skills
- Ability to independently research and troubleshoot unfamiliar issues
- Excellent written and verbal communication skills
- Ability to explain technical concepts to users with varying levels of technical experience
- Experience supporting, training, or onboarding users on a CRM or business application
- Comfortable working with Excel and/or Google Sheets, particularly for data cleanup, imports, and exports
- Comfortable using AI tools to assist with research, troubleshooting, documentation, and productivity
- Ability to manage multiple requests and prioritize effectively
- A willingness to learn and take ownership of new responsibilities
Nice to have
- Real estate industry or real estate CRM experience
- Experience with Dialpad, Salesmsg, or similar communication platforms
- Experience with Zapier, Make, or other integration platforms
- Experience with CRM migrations, acquisitions, or organizational restructures
- Experience creating dashboards and reports
- Experience developing SOPs and internal documentation
- Familiarity with CRM data governance and permission structures
Full description
Impact and Importance:
We are looking for a CRM Support Specialist to join our growing team and help support, maintain, and improve our HubSpot CRM environment. HubSpot is a central part of our sales and operational ecosystem, and this role will work closely with our CRM Administrator to ensure the system remains reliable, organized, and scalable as our organization continues to grow. This is a hands-on role that combines HubSpot administration, user support, troubleshooting, data management, automation, and process improvement. We’re looking for someone who can not only complete assigned tasks, but also think critically, identify problems, research solutions, and help us build better processes over time.
What You’ll DoHubSpot CRM Administration & Data Management
- Maintain accurate, consistent, and clean CRM data through regular data hygiene and maintenance
- Perform data imports, exports, cleanup, deduplication, and validation
- Assist with data migrations and onboarding new brands or teams into our CRM ecosystem
- Create and maintain HubSpot properties and other CRM configurations
- Identify and resolve data issues, including duplicate records and integration-related discrepancies
User Support & Onboarding
- Serve as a first point of contact for HubSpot and CRM-related questions and issues
- Assist with onboarding and offboarding users
- Help manage user access, teams, permissions, and other account settings
- Provide basic training and guidance to users
- Create helpful documentation and quick-reference materials when needed
- Troubleshoot issues and escalate more complex problems when appropriate
Workflows & Automation
- Build, maintain, and troubleshoot HubSpot workflows and automations
- Help identify opportunities to automate repetitive or inefficient processes
- Troubleshoot workflow triggers, enrollment issues, delays, and unexpected behavior
- Support the development of scalable CRM processes as business needs evolve
CRM Support & Troubleshooting
- Manage and respond to CRM-related requests through our help desk/ticketing system
- Troubleshoot contact, company, deal, pipeline, and ticket-related issues
- Investigate recurring problems and work toward permanent solutions rather than simply resolving individual issues
- Work with HubSpot Support or other vendors when additional technical assistance is required