CRU Project Coordinator

Job Description Summary:

The Project Coordinator is a grant-funded position responsible for the coordination, oversight, and operational support of Community Response Unit (CRU) teams through the Ozark Center. This position serves as a key liaison between CRU teams, law enforcement agencies, healthcare providers, and community organizations to ensure effective collaboration and service delivery. The Project Coordinator monitors training compliance, supports workforce development, ensures proficiency in the Unite Us platform, and promotes best practices that strengthen coordinated community care and crisis response services.

The Project Coordinator shall report to and shall be under the administration of the Director of Urgent Care Services for program specific supervision.

Responsibilities:

• Provide coordination and operational support for CRU teams across the service area.

• Promote effective communication and coordinated response strategies among Network Partner organizations.

• Monitor team performance, workflow effectiveness, and adherence to established policies, procedures, and program standards.

• Support CRU teams in addressing operational challenges and improving service delivery.

• Assist in identifying service gaps and opportunities for program improvement.

• Develop and maintain collaborative relationships with law enforcement agencies and public safety partners.

• Foster strong relationships with community organizations, healthcare providers, schools, social service agencies, and other stakeholders regarding response and medication-assisted treatment options.

• Ensure all CRU team members are trained and competent, including the use of the Unite Us platform.

• Monitor utilization of the Unite Us platform and promote adherence to established workflows and documentation standards. Coordinate with United Way regarding social referrals.

• Prepare reports and presentations for leadership and funding partners regarding program performance and Network Partner activities.

The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Other duties may be assigned.

Physical Requirements:

Normal office environment with routine travel to partner agencies, community organizations, and service locations. Typical demands include prolonged sitting, frequent standing, bending, stooping, and occasional lifting up to 25 pounds. Requires normal range of hearing and manual dexterity sufficient to operate keyboard, telephone, photocopier, calculator, and other office equipment as needed. Requires the ability to work under stressful conditions and to work irregular hours. May require flexible scheduling to attend community meetings, training events, or stakeholder engagements. Frequent interaction with healthcare professionals, law enforcement personnel, community partners, and CRU staff. TB test upon hire.