CSC - District Manager

Chicken Salad Chick - District Manager

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

Core Overview

• Role Definition: Delivers exceptional multi-unit business results by leading, coaching, and developing Restaurant General Managers (GMs). Serves as a primary brand ambassador, reinforcing the unique "Chick" culture, driving unit-level profitability, and acting as the primary operational conduit between store operations and corporate/franchise leadership.
• Supervision Structure: Reports directly to the Franchise Owner(s) / Operating Partner. Exercises direct supervision and talent development over 2–4 Restaurant General Managers within the franchise territory

Key Responsibilities & Performance Metric Focus Area & Core ResponsibilitiesCulture & Hospitality

• Champion the core purpose: Spread Joy, Enrich Lives, and Serve Others.

• Actively ensure a "team-first" environment that "idles on happy" to deliver a superb, memorable guest experience.

Operational & Financial Controls

• Oversee financial performance objectives; track food, labor, and controllable variances to meet corporate strategic goals. Analyze weekly and period financial summaries, P&L statements, and controllable expenses across all units.

• Rely on platform data like Altametrics to optimize labor deployment, scheduling trends, and theoretical vs. actual food cost variances.

• Ensure precise management of daily and weekly inventory counts (especially critical for core chicken poundage and shelf-life tracking).

Location Audits & Evaluations

• Perform an unannounced full Restaurant Assessment inspection minimally quarterly to audit brand standards.

• Conduct a thorough monthly Operations and Financial review with each GM to develop corrective action plans for operational or cash-handling vulnerabilities.

Talent & Succession

• Maintain a proactive territory succession plan to cultivate a healthy bench strength of future leaders, building a robust talent pipeline across the franchise to support New Store Openings (NSOs) and territory expansion.

• Reduce management turnover by fostering a culture that "idles on happy" while keeping teams accountable.

• Ensure all GMs and leadership subordinates receive timely, fair, and objective performance appraisals.

Marketing & Growth

• Ensure promotions and special merchandising programs are executed exactly to Brand Standards.

• Recommend and implement, with Franchise Owner(s) / Operating Partner, Local Store Marketing ideas.

Minimum Job Requirements & Qualifications

• Education: High school diploma or equivalent.
• Leadership Experience: Minimum 3 to 5 years of fast-casual restaurant management or multi-unit hospitality leadership experience.
• Brand Tenure: Demonstrated proficiency in fast-casual hospitality leadership; internal candidates must show mastery of corporate training guidelines.
• Required Certifications:
• Chicken Salad Chick advanced manager certification program tracks.
• ServSafe Certified.

Working Conditions & Physical Demands

• Environment: Spans an office setup and multi-unit restaurant environments. Requires regional travel between franchise locations.
• Physical Demands: Must be able to move freely throughout kitchen and service zones, including walking, sitting, and standing for extended periods of time. Must be able to bend, stoop, and occasionally lift or move up to 50 pounds.