Custodian Security Guard II, On-Call

POSITION SUMMARY

The Custodian/Security Guard II is responsible for janitorial and maintenance services of the clinic, i.e., the building, offices and clinical spaces as well as overseeing traffic through the main entrance of facility, providing information and assistance to patients, and maintaining the safety of employees, members and the facility. The Custodian/Security Guard II will open, close, and secure the building, daily as

scheduled. The Custodian/Security Guard II will assist NAHC with construction and maintenance projects as needed. This position must demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community at all times. The Custodian will work collaboratively with other Custodians and will be supervised by the Facilities Maintenance Supervisor. This position requires a motivated individual with high customer service standards and excellent communication skills, as this individual will be the first point of contact for NAHC.

DUTIES AND RESPONSIBILITIES

Custodian/Maintenance

• Work with supervisor on setting priorities regarding cleaning, maintenance duties, and special projects.

• Proactively greet and assist all persons who enter the clinic in a friendly, helpful and professional manner, and with the highest degree of customer service. Provide assistance to patients and clients, when needed, by directing them to the appropriate department and/or staff person, helping to ensure they arrive at their destination in a timely manner. Provide support in maintaining the safety and security of staff and members.

• Mop floors and disinfect bathrooms daily. Ensure all paper products and soap containers are stocked. Wipe down walls, toilets, sinks, bathroom stalls and doors with disinfectant at least daily.

• Empty all trash cans, recycle and compost receptacles daily. Wipe outside of trash can and clean weekly with disinfectant. Supporting the clinic’s recycling and composting program.

• Clean glass windows weekly.

• Empty infectious waste stored in biohazard waste containers, then place in the infectious waste container in biohazard closet for pick-up weekly and as needed. Assist biohazard disposal vendor with access to biohazard waste pick-up on a weekly basis.

• Sweep and mop building floors and vacuum carpets daily and as needed.

• Take out and bring in garbage containers from the street to inside the building as scheduled with waste management vendor.

• Clean and wipe walls, door knobs and doors with disinfectants weekly and as needed. Document activity by signing log sheets as needed.

• Record refrigerator and freezer temperatures on logs to ensure compliance with DPH and VFC guidelines.

• Move furniture as needed and ensure that furniture is properly anchored. Set up tables/chairs for meetings/special events, as needed.

• Assist in ordering and monitoring of janitorial supplies. Maintain safety data sheet (SDS) binder. Act as delivery contact person for all custodial and building maintenance supplies.

• Assist in maintaining OSHA and fire clearance requirements. Check eye wash flush station and fire extinguishers monthly.

• Deliver incoming and outgoing mail daily to the Administrative Assistant.

• Make sure all visitors, patients and staff, have vacated premises prior to closing the building.

• Assist in emergency preparedness, including serving a role in the evacuation of the clinic when necessary.

• Responsible for reporting and addressing any building damage, repair or maintenance issues throughout the clinic. Notify the Facility Supervisor of any building and/or safety issues that arise in a timely manner. Notify Supervisor, as well as the Executive Director, immediately of any urgent, potentially harmful or life-threatening issues or problems.

• Monitor and direct all repair and service workers while providing services within the clinic.

• Carry out facility maintenance projects including but not limited to the following areas: plumbing, carpentry, painting and electrical. Install light fixtures and flooring, shampoo carpets, assemble furniture, repair walls and furniture.

• Work with supervisor to develop project plan for maintenance projects. Ensure projects are completed timely and according to project plan.

• Assist NAHC with the maintenance of equipment such as HVAC, NAHC vehicles, plumbing, etc., as directed by supervisor to ensure equipment is up to date.

• Address any issues that arise with maintenance equipment in a timely manner.

Security

• Patrol premises, actively observe and monitor all visitors to the facility, and address any suspicious behavior that could be in violation of NAHC policies. Document daily walkthroughs on sign in sheets throughout the workday.

• Assist in de-escalating upset people and if necessary, escort them out of the premises. Document all incidents on appropriate forms (Unusual Occurrence) and submit to supervisor.

• Assist members by opening doors for them, providing information on clinic services, and other general customer service duties.

• Escort members and staff to their personal car as necessary.

• Ensure the parking garage has no violators periodically throughout the day. Report any violations to the Facility Supervisor and the Executive Director. Deliver parking violations to violators. Make sure all visitors, patients and staff, have vacated premises prior to closing the building.

• Secure the main entrance to the clinic. Responsible for locking and unlocking main doors, as well as arming and disarming the site alarm.

• Assist in emergency preparedness, including serving a role in the evacuation of the clinic when necessary. During walkthroughs check site safety equipment including fire extinguishers, striker chairs and other emergency equipment to ensure they are in working order.

• Work in tandem with emergency personnel to address any and all emergency situations. Clear pathways, maintain space, open doors, direct them to site, and provide assistance as needed.

• Work in tandem with the Safety Committee to stay up to date on safety and emergency preparedness principles. Assist NAHC staff and members during an emergency. Maintain order, direct staff and members to safety location and ensure building is evacuated.

• Responsible for reporting and addressing any building damage, repair or maintenance issues throughout the clinic. Report any safety concerns immediately to your supervisor and take action to prevent.

• Ensure that clinic bulletin boards and flyers are up to date at all times.

• Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices.

• Employee Safety: Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others.

• Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.

• HIPAA: Keep all protected health information (PHI) confidential and abide by HIPAA policies for the release and disclosure of any PHI. Will report unauthorized use of disclosure of PHI immediately, to supervisor or HIPAA security officer.

• Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.

• Work well under pressure, meet multiple and often competing deadlines.

• At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.

• Other duties as assigned by Supervisor.