Custody Cash Operations - Vice President

Unlock your potential by joining our Payments Operations team, where you will play a pivotal role in transforming payment processing operations. This is your opportunity to drive innovation, enhance operational efficiency, and contribute to a dynamic and inclusive team culture. Be at the heart of our mission to deliver exceptional payment solutions and make a meaningful impact on the future of digital payments.

As a Payment Lifecycle Manager III within Payments Operations, you will be a key player in the firm's payment processing operations, leveraging your deep knowledge of payment lifecycle principles and practices. You will be accountable for end-to-end process management, continuous improvement, and the ongoing development of industry and product knowledge to enhance controls, efficiency, and client outcomes. You will also implement staff development plans and manage relationships with global stakeholders aligned to their function. The Custody Cash team is responsible for ensuring that all operational activities for Global Custody clients are completed on time, exceptions are resolved, and client inquiries are addressed. The team also provides subject matter expertise and partnership to clients and internal stakeholders.

Job responsibilities

• Lead teams responsible for end-to-end operational processes within the payments lifecycle, overseeing daily operations, setting objectives, managing escalations, and ensuring quality, risk, control, and compliance standards are upheld.

• Utilize deep knowledge of products and payments to interpret customer needs, identify trends, and implement innovative solutions that enhance payment operations processes, leveraging AI and automation for efficiency and compliance.

• Lead or contribute to initiatives that enhance payment processing operations, focusing on client experience, process optimization, cybersecurity, and anti-fraud strategies, while providing domain and technical expertise.

• Drive execution of operational strategy and present business updates to critical stakeholders, including senior leadership and external clients, ensuring compliance with operational guidelines and policies.

• Demonstrate accountability by quickly identifying and articulating issues, collaborating with stakeholders to assess risk and manage activities affecting the production environment, and prioritizing resolution.

• Foster an inclusive culture by enhancing employee engagement, attracting and developing talent, and applying advanced coaching and mentoring skills to promote professional growth and high-quality service delivery.

Required qualifications, capabilities, and skills

• Demonstrated ability in operations leadership or management within payments, with at least seven years of experience leading high-performing teams to achieve business priorities and objectives.

• Proficient in payments operations tools/flow (payment hubs/queues, case management, SWIFT interfaces where relevant, control dashboards, ticketing) and defining enhancement requirements.

• Advanced knowledge of global payment processing operations, market products, systems architecture, and industry regulations to support operational efficiency, change management, and transformation.

• Proficiency in strategic planning and execution, including implementing automation technologies to optimize payments processing across global and cross-functional departments.

• Skilled in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders, while applying a commercial and growth mindset in fast-paced environments.

• Strong interpersonal skills to optimize relationships and collaboration with stakeholders and cross-functional teams, managing projects, solving problems, and driving continuous improvement initiatives.

• Understanding of cybersecurity controls and anti-fraud strategies to identify and prevent potential threats, ensuring the protection of information and systems, with a proven track record in enhancing customer experience.

Preferred qualifications, capabilities, and skills

• Knowledge of ISO or Swift message processing or management.