Customer Account Manager, Senior
- Compensation
- Not disclosed
- Location
- US - Remote
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 10+ years
- Category
- Sales
- Posted
Skills
Must have
- 6-10+ years of proven outside sales, field-based enterprise account management, strategic account development, or enterprise software sales experience managing tier-1 key accounts.
- Demonstrated track record in an outside sales model, including a history of travel (up to 20%) to conduct face-to-face meetings, host on-site EBRs, and build executive rapport in person.
- Experience managing complex strategic customer relationships.
- Demonstrated success protecting and expanding recurring software revenue.
- Experience engaging executive business and IT stakeholders.
- Strong commercial negotiation, opportunity qualification, forecasting, and account planning skills.
- Experience utilizing CRM systems and structured commercial sales methodologies.
- Proven record establishing collaborative internal cross-functional relationships
- Excellent written, verbal, and executive communication skills.
Nice to have
- Life sciences, healthcare, supply chain, ERP, or enterprise SaaS experience.
- Knowledge of pharmaceutical compliance, serialization, or supply chain operations.
- Experience using MEDDPICC or similar enterprise opportunity qualification methodologies.
- Experience working in cross-functional enterprise commercial organizations.
Full description
Company overview:
TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
Senior Customer Account Manager
Position Summary
The Senior Customer Account Manager (Track & Trace Agentic Business Processes)is responsible for protecting, growing, and strengthening TraceLink's Track & Trace customer relationships with our most valuable customers. Serving as the primary commercial owner for the Track & Trace Agentic Business Process (T&T ABP) commercialization journey across an assigned portfolio of customers, the Senior CAM helps customers maximize the value of their serialization, compliance, and digital compliance operations while expanding adoption of TraceLink's Track & Trace platform, compliance solutions, and Track & Trace-related Agentic Business Processes.
The Senior CAM owns the complete commercial lifecycle of the T&T ABP journey, including customer strategy, renewals, compliance expansion, pipeline development, forecasting, and the introduction of new Track & Trace and compliance-related Agentic Business Processes that improve compliance, productivity, and operational performance.
This is an outside sales/field-based role that requires hands-on executive relationship management, frequent on-site customer visits, and intentional territory planning. The CAM owns the complete commercial lifecycle of the T&T ABP journey, including account strategy, renewals, compliance expansion, pipeline development, forecasting, and the introduction of new Track & Trace and compliance-related Agentic Business Processes that improve compliance, productivity, and operational performance.
Many customers will simultaneously pursue a broader Supply Chain Agentic Business Process (SC ABP) transformation journey. In these situations, the CAM works collaboratively with the SC ABP sales organization while independently owning the T&T ABP commercial relationship, ensuring customers experience a coordinated commercial engagement across both commercialization journeys.