Customer Care Advisor with German

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future.

Our customer is the leader in providing modern business solutions. We're looking for candidates who are fluent in German and would like to take first steps in Customer Service area! You will be responsible for managing requests for German-speaking clients and maintaining strong relationships with them.

Project information:

• Industry: Travel
• Type of project: Customer Service
• Location: Kraków; hybrid work model
• Working hours: Mon-Fr (8 hours per day - standard business hours)
• Languages: German & English
• Type of employment: long-term contract of employment
• Salary range: 7100 PLN gross + additional bonuses for languages

Responsibilities:

• Managing ongoing queries from German-speaking customers (phone calls, emails and web channels)
• Advising customers on travel products
• Supporting customer with the reservation and adjustment of flight bookings
• Recommending products and helping customer using the official website
• Ensuring the high level of customer satisfaction
• Providing after sales support
• Cooperating with other team members

Requirements:

• Very good knowledge of German & English (at least B2 level)
• High communication skills and customer-focus attitude
• Ability to work in team and individually
• Willingness to develop

We offer:

• Full-time job agreement based on employment contract
• Discounts on the company's products
• Discounts on tickets of various lines for yourself and your family
• My Benefit platform
• Private medical care
• Life insurance
• Additional bonuses
• Sharing the commuting costs
• Co-financing of sport activities
• Integration events
• Trainings and development opportunities