Customer Care and Technical Support Representative | Naga | N000 | For Pooling

What We're Looking For:

At NQX, we believe in hiring people who are ready to shine! If the following sounds like you, then you're exactly who we want on our team:

• Must be at least 18 years old

• At least Senior HS or HS Grad (old curriculum)

• At least 1 year Call Center experience

• Available to work in a graveyard/shifting schedule

• Ability to work up to 40 hours a week according to the given schedule

• Advance computer knowledge and a great multi-tasker

• Superior communication skills

• Strong Customer focus

• Strong sales skills

• Ability to create excellent relationships with customers over the phone

• Strong organization, planning and time management and follow-up skills are critical; ability to work in both queue and non-queue environment during day

• Excellent verbal/written communication skills to clearly expose solutions to business customers

• Active listening and attentive to client's needs

• Account Management experience

Your Qualifications & Skills:

We’re looking for team members who bring positive energy and top-notch skills:

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Excellent English communication—spoken and written

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Great with people and a natural problem-solver

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Proficient in MS Office and web applications

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Fast and accurate typing, sharp comprehension, and top multitasking abilities

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Strong analytical and troubleshooting skills in a fast-paced support environment

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Previous BPO experience is a plus—but not required!

What You’ll Be Doing:

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Deliver exceptional customer service via voice and non-voice platforms (calls and chats)

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Navigate multiple systems and tools to assist customers with speed and accuracy

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Receive inbound and make outbound calls when needed and tailor-fit solutions to customer needs

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Respond to inquiries about pricing, products, and services in a clear, helpful manner

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Recommend, upsell, and cross-sell cutting-edge communication products

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Follow standard procedures to solve issues thoroughly and efficiently

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Build strong customer relationships with empathy and professionalism

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Handle payment negotiations and collections with care and respect

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Perform both voice and non-voice support tasks as part of a dynamic, blended role

Perks That Set Us Apart:

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Earn Php Php 16800 (Basic) + Php 2200 (Allowance)

• HMO with 1 FREE dependent

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20 PTO Credits

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Life and Accident Insurance from Day 1

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Optical, Medicine, and Mental Health Reimbursement

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6 Months Paid Maternity Leave + Cash Assistance

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15 Days Paid Paternity Leave

Ready to Apply? Come Walk In!Walk-In Applications Welcome!

Monday to Friday | 10:00 AM to 5:00 PM
Robonsons Naga, Almeda Highway, Roxas Avenue, Brgy. Triangulo, Naga, Camarines Sur 4400

Weekend/Holiday operations may vary. Stay updated via our social media!

Ready to Level Up?Bring your Valid ID and Resume.TARA NA SA Q!

*Terms and conditions apply.