Customer Care Associate

What if your next job lets you simplify payments for millions, every single day?

Join Nexi and be part of a collaborative, inclusive workplace where you can learn, grow, and make an impact everyday.

About Nexi

At Nexi, we're simplifying the future of digital payments. As one of Europe's leading payment companies, we combine international scale with the dynamism of a fast-moving tech company. With over 9,000 colleagues across more than 25 countries, we're shaping how people and businesses pay and interact every day. Here, your skills, curiosity, and ambition don't just support the business. They help shape what comes next.

Your Everyday at Nexi

As a Customer Care Associate, you'll join our dynamic international team and play a key role in delivering excellent support to merchants using our POS terminals. Together, we work across borders to provide professional, efficient, and customer-centric service, helping our clients get the most from our payment solutions. If you're passionate about technology and the payments industry, enjoy helping people, and thrive in a collaborative environment, we'd love to welcome you to our team.

About Your Future Role

In this position, your primary responsibility will be to deliver high-quality support to merchants using our POS terminals through phone and ticket-based communication. You will assist customers with technical and operational inquiries, resolve hardware and software-related issues, and collaborate with international colleagues to ensure efficient and professional service delivery.

Please note that this role requires working 8-hour shifts between 7:00 a.m. and 10:00 p.m., including weekends.

Your key responsibilities in this role will be:

• Dealing directly with customers by telephone or electronically,

• Analyzing, handling and resolving complex technical requests and inquiries related to application, IT hardware and software products and solutions (may include POS terminals, ATMs, Cards),

• Responding promptly to customer inquiries by using troubleshooting, documented procedures and checklists,

• Keeping records of customer interactions and transactions, as well as details on inquiries, comments and complaints, and details of actions taken,

• Monitoring systems to detect and eliminate possible errors and malfunctions related to ATM network/usage and contact Partners/Vendors/Clients to cooperate in problems solving,

• Identifying and analyzing issues in existing processes/procedures/services, escalate and coordinate problem resolution, propose solutions for improvements,

• Providing knowledge and know-how transfer within the team.

What We Value in You

We’re looking for someone eager to make a difference. Here’s what we value:

Essential Qualifications:

• High school diploma or higher professional qualification,

• Basic understanding of card business principles, technology and processes,

• Good knowledge of customer service principles and practices,

• Basic knowledge about card products and services,

• Skilled in word processing and spreadsheet applications,

• Interpersonal and relationship skills.

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You?

• Attractive salary and a competitive benefits package to reward your expertise and contributions

• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work

• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment

• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential.

Life and Culture at Nexi

Working at Nexi means collaborating across teams, markets, and disciplines to solve complex challenges and deliver meaningful results. You'll be part of an environment where knowledge sharing, continuous improvement, and teamwork are part of everyday life. Discover more about our culture, values, and what it's like to be part of Nexi on our Life at Nexi page.

Diversity and Inclusion Commitment

At Nexi, diversity and inclusion are at the heart of who we are. By embracing differences and fostering respect, we build a culture where every individual has the opportunity to learn, grow, and succeed.

Next starts with you, everyday

At Nexi, our next idea, our next innovation, starts with you. Join us today.