caseyautogroup
Customer Care Coordinator
- Compensation
- $4K–$6K / mo
- Location
- Newport News, VA
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Must have
- High school diploma or GED required.
- At least one previous customer service role is preferred.
- Previous call center, automotive, sales support, or appointment-setting experience is a plus but not required.
- Excellent verbal and written communication skills.
- Strong phone presence with professional phrasing, tone, and active-listening skills.
- Comfortable making a high volume of outbound calls.
- Results-driven and motivated by clear goals, benchmarks, and performance expectations.
- Ability to multitask and remain organized in a fast-paced environment.
- Strong computer skills and the ability to learn multiple systems and software platforms.
- Ability to accurately read, understand, and document customer information.
- Professional, honest, and courteous communication with customers and team members.
- Ability to work effectively with dealership employees and management teams at all levels.
- Dependable attendance and punctuality.
- Positive, hardworking, and collaborative attitude with a willingness to learn and improve.
- Ability to remain focused, manage daily responsibilities, and complete assigned tasks.
Full description
Casey Auto Group is hiring Customer Care Coordinators to join our Business Development Center!
We are looking for energetic, motivated, and customer-focused individuals who enjoy speaking with people and helping customers take the next step in their vehicle-buying journey. In this role, you will connect with customers who have expressed interest in a new or pre-owned vehicle, provide helpful information, and schedule appointments with our dealership teams.
This is a great opportunity for someone who is driven, dependable, goal-oriented, and comfortable communicating by phone, text, and email.
Compensation and Schedule:Position Type: Full-time, in-office position
Pay: $4,000-$6,000 per month
Schedule: Applicants must be available to work a flexible schedule Monday through Sunday, with shifts scheduled between 8:00 am and 8:00 pm
Responsibilities:
- Contact prospective and existing customers by phone, text, and email.
- Respond to customer inquiries promptly, professionally, and courteously.
- Make a high volume of outbound calls and meet established daily activity expectations.
- Turn customer conversations into qualified sales appointments.
- Follow up with customers who have expressed interest in a new or pre-owned vehicle.
- Confirm scheduled appointments and assist customers with the next steps in their vehicle-buying journey.
- Accurately document customer interactions, appointment details, and follow-up activity.
- Work closely with dealership employees and management teams to provide a smooth customer experience.
- Ensure every customer feels valued and receives professional, friendly, and timely service.
Requirements and Skills:
- High school diploma or GED required.
- At least one previous customer service role is preferred.
- Previous call center, automotive, sales support, or appointment-setting experience is a plus but not required.
- Excellent verbal and written communication skills.
- Strong phone presence with professional phrasing, tone, and active-listening skills.
- Comfortable making a high volume of outbound calls.
- Results-driven and motivated by clear goals, benchmarks, and performance expectations.
- Ability to multitask and remain organized in a fast-paced environment.
- Strong computer skills and the ability to learn multiple systems and software platforms.