Customer Care Manager - State Farm Agent Team Member

Benefits:

• Bonus based on performance

• Competitive salary

• Opportunity for advancement

• Paid time off

• Training & development

You May Be a Great Fit as a Customer Care Manager at Tyler Minx - State Farm Agent if:

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You’re the person people call first when life goes sideways — calm, steady, and ready to help.

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You genuinely care about your community and want to make a positive impact on the people around you.

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You’re a natural relationship-builder who earns confidence quickly and keeps it.

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You listen first, then guide, making customers feel understood while confidently providing options.

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You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 201 State Hwy 150 Suite F Coldspring, TX 77331

At Tyler Minx - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us**.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.

• Coordinate team communication to maintain efficient workflows.

• Assist with account updates, billing inquiries, and policy reviews.

• Track service metrics and report progress to the agent.

• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.

• Strong attention to detail with the ability to manage multiple priorities.

• Prior experience in customer service, office management, or administrative support preferred.

• Must be able to obtain applicable state insurance licenses.