Customer Care Specialist

DescriptionWho you are:

• A go-getter with a customer service background

• Customer focused personality with genuine desire to exceed customer expectations

• Friendly, engaging, and calm demeanor

• Willingness to learn about the product and services Nivel offers to become a knowledge expert for our customers

• Computer savvy – you know your way around computer systems and applications

• A coachable team player that is able to handle escalated calls

• When/if you finish your work, you are eager to ask what you can help with next

• You have a great attitude and work ethic and want upward mobility within Nivel

• Ability to multi-task and an eye for attention to the details

What you’ll do:

• Answer customer calls and email inquiries to place orders, address questions, and resolve issues, all while delivering an exceptional customer experience.

• Assist in the resolution of escalated customer concerns, ensuring the best resolution for the customer in a timely manner.

• Partner with leadership on how to best resolve customer questions and concerns, as needed.

• Analyze requests, provide information requested or ascertain who can best provide said information, and route the request appropriately

• Based on customer’s order history, suggest related items for purchase and explain product features and benefits that pertain to the customer’s needs

• Maintain knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data

• Assist with filing claims and tracking shipments for customers

• Partner with the warehouse, accounting, purchasing, and other internal teams to address customer concerns

We offer our team members a great workspace without the stuffy corporate atmosphere. Members of the Nivel family contribute to the bigger picture by bringing different ideas and processes to the table – we hire people from all backgrounds and industries.

Here’s what we give you:

• $17.50 hourly base rate + monthly bonus potential + overtime pay (as-needed basis)

• Great benefits package including:

• Health/TeleDoc/life/dental/vision/supplemental benefits from day one

• Paid time off from day one

• 401k with company match

• Up to $5,250 in tuition reimbursement per year

• Employee discounts on our full line of innovative products

• Free snacks and coffee

• Tons of advancement opportunities in a rapidly growing company

• The opportunity to sell cool stuff within an exciting industry