Customer Care/ Support Consultant (m/f) – Quantity Surveying & Cost Estimation Software (RIB Candy)
- Compensation
- Not disclosed
- Location
- London, United Kingdom
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- Support
- Posted
Must have
- Experience in Quantity Surveying, Cost Estimation, Construction Commercial Management, or a related construction discipline (preferably RIB Candy experience)
- A natural curiosity and investigative mindset, with the ability to analyse problems, identify root causes, and deliver effective solutions
- A strong customer-centric approach, combining active listening, empathy, and patience to understand customer needs and provide high-quality support and guidance
- The ability to remain composed and solution-focused in a fast-paced environment, managing competing priorities and challenging situations with professionalism
- Strong analytical capabilities, enabling you to interpret data, assess processes, identify trends, and transform insights into meaningful recommendations and reporting
- A collaborative mindset and proven ability to work effectively within cross-functional teams, positively influencing outcomes and driving resolution without relying on formal authority
- The ability to remain composed and solution-focused in a fast-paced environment, managing competing priorities and challenging situations with professionalism
- Excellent verbal and written English communication skills (minimum Level C1)
Full description
Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better.
With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology.
We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.
Find out more at RIB Careers.
Key Details:
The most important information about the work model, working hours, and contract
Location: London
Work model: hybrid (2–3 days per week in the office)
Working hours: Full Time
Contract type: Permanent
Your Impact in This Role:
The Most Important Things About Your Team, Your Focus, and Your Impact
As a Customer Care Consultant at RIB, you will play a key role in helping construction professionals get the most value from their software solutions. Acting as a trusted advisor and primary point of contact, you will support customers using RIB construction software, including RIB Candy, a leading platform for cost estimation, quantity surveying, project control, and tender management.
Working as part of a global Customer Care team, you will help customers resolve technical and functional challenges, optimize their workflows, and improve productivity across their estimating and commercial processes. Through your expertise, problem-solving skills, and customer-focused approach, you will contribute directly to customer satisfaction, retention, and long-term success.
This role is ideal for candidates with experience in Quantity Surveying, Cost Estimation, Construction Technology, or Software Support. Ready for your next level?
Division: Customer Care
You will report to: Director ESAM Customer Support