Customer Care Support - M/W/X

Karos is looking for talented individuals whose professional and personal skills will strengthen our international User Support Team. You’ll be on the front line, making our Karos community even happier, working closely with the Support Manager.

We’ve won the Île-de-France Mobilités tender, France’s largest region by trip volume, and Karos has just announced the acquisition of Daily. Thanks to these two milestones, Karos is on track to become the largest carpooling service in Europe, with a clear ambition to grow internationally. Joining our team today means being part of this major project and supporting a rapidly growing community, in France and abroad.

Your missions

• You’ll turn every user interaction into a moment of trust and lasting satisfaction.

• You’ll use automation and AI tools to handle common requests more efficiently, and focus your energy on the interactions that truly need a human touch.

• You’ll anticipate and escalate carpoolers’ needs to continuously improve the experience and help drive usage across every country where Karos operates, helping build this new international scope.

• You’ll propose and track new success indicators to make Support more efficient and better adapted.

• You’ll contribute to the team’s collective goals and dynamic, in an environment where every user journey matters.

Good to know: the team covers a schedule from Monday to Saturday, 7am to 8:30pm, with shifts shared across the team (morning, evening, rotating Saturday).

• You’re keen to learn about the mobile app industry and grow your skills

• You treat users the way you’d want to be treated

• You have strong drive and know how to prioritise

• You’re autonomous and dynamic

• You handle stress well

• You have team spirit

• You’re proficient in Pack Office and some CRM tools (like Intercom)

• Your spelling is flawless

• You understand and speak French and English fluently (reading, writing, speaking)

• Fluency in German or Spanish (reading, writing, speaking) is a strong asset for this role, as part of our international expansion

Additional information 🚗🌱

• 2 days of remote work possible per week, plus 2 floating days per month to take as needed

• Alan health insurance

• A Swile card with 60% contribution from Karos

• Holiday bonus

• Quarterly individual bonus

• Karos has set up a sustainable mobility package

• A genuinely great team

• New offices in a great location in Paris

• An initial phone call with the User Support Manager

• A technical interview including language tests with the User Support team

• A general interview with someone from the Product team and someone from HR

• A Fit interview, our traditional 3x2 format, to get to know the Karos team! 👋

To the women reading this: this ad isn’t written inclusively just to look good. We know many women don’t apply unless they tick every single box listed, so go for it! To the men reading this: we’re looking forward to your applications too!