Customer Care & Support Specialist (spanish speaker -Remote, U.S.)

Spanish job description belowCustomer Service and Sales Representative (Spanish-Speaking) – Remote (U.S.)

We are seeking a Spanish-speaking Customer Service and Sales Representative to join our growing team serving the Latino community. This role combines customer support, personalized assistance, and sales-related activities, with the goal of delivering an exceptional customer experience while supporting business growth.
The ideal candidate is customer-focused, an effective communicator, and proactive in identifying customer needs, offering solutions, and building long-term relationships through high-quality service and consultative sales support.

Work Arrangement

• Remote (within the United States)

• Hybrid option available based on location and team needs

Responsibilities

• Manage inbound customer communications, including phone calls, emails, and other channels, to address questions, requests, and concerns.

• Provide personalized customer support and consultative sales assistance, identifying customer needs and recommending appropriate products or services.

• Support customer retention efforts while identifying opportunities to assist with sales and account growth.

• Maintain up-to-date knowledge of products and services, serving as a reliable resource to ensure accurate and strategic information is provided.

• Accurately document all customer interactions and activities in the CRM system to support collaboration and long-term relationship management.

• Meet established service quality standards and contribute to individual and team performance goals.

Requirements

• Bachelor’s degree or equivalent work experience.

• Legal authorization to work in the United States.

• Must reside within the United States.

• Fluency in Spanish is required; English proficiency is a plus but not mandatory.

• 1–2 years of experience in customer service, sales, support, or customer success roles.

• Strong verbal and written communication skills.

• Ability to handle objections, concerns, and challenging situations with professionalism and effective problem-solving skills.

• Results-oriented mindset with an interest in sales support and growth opportunities.

• Strong time management, organization, and prioritization skills.

• Familiarity with CRM systems is preferred.

• Willingness to receive training and continuously develop professionally.