Customer Experience Digital Product Owner –B2B Applications (Core Returns & Services)
- Compensation
- Not disclosed
- Location
- Mexico, Nuevo León, San Pedro Garza Garcia
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Product
- Posted
Skills
Must have
- Strong understanding of CX processes, digital product management, and agile methodologies.
- Proven experience in backlog development, business analysis, and cross-functional leadership.
- Ability to translate business strategy into actionable product features.
- Excellent communication and stakeholder management skills.
- Analytical mindset with experience in KPI tracking and financial acumen.
- Familiarity with software development processes and quality assurance.
- Experience with product management and a proven track record of delivering successful digital products.
- Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done.
- Skilled at working effectively with cross functional teams.
- Demonstrated experience conducting and leveraging market research, driving product strategy, and designing an excellent user experience.
- High level of emotional intelligence, demonstrated through successful working relationships with stakeholders at various levels in an organization and with various personality types.
- Strong analytical skills and financial acumen
- Ability to lead and influence data-driven decision making at the leader level
- Strong understanding of the digital landscape and familiarity with digital technologies, platforms, and technology trends.
- Proven expertise in the software development process, agile methodologies, and project/program management.
- Customer-centric mindset to ensure the digital product meets user needs and contributes to business goals.
- MS/BS degree in Computer Science, Engineering or equivalent preferred.
- Agile/Scrum/Project Management certifications are a bonus.
Full description
We are seeking a skilled CX Product Owner to lead the development and execution of digital products that enhance customer experience across the enterprise. This role serves as the critical link between business strategy and technology delivery, ensuring that product backlogs reflect strategic priorities and deliver measurable business value. The CX Product Owner collaborates closely with business product managers, delivery teams, architects, and stakeholders to drive successful outcomes.
We are seeking a skilled Product Owner to lead the development and management of B2B applications designed to streamline core returns and related services for our business customers. This role ensures that digital solutions meet customer needs, optimize operational efficiency, and deliver measurable business value. The Product Owner will collaborate with business stakeholders, IT teams, and external partners to define product vision, manage backlog, and oversee delivery.
The role involves understanding customer needs, defining product vision, working closely with both internal and external technology teams, and managing the product lifecycle.
The ideal candidate is technically proficient and possesses strong communication, leadership, and delivery skills utilizing both lean/agile methodologies and traditional program/project management.
Responsibilities
- Define, own, and communicate a compelling product vision, strategy, and roadmap for B2B applications supporting core returns and service workflows aligned with enterprise objectives
- Manage the entire digital product lifecycle from concept to launch, serving as the voice of customer to technology teams.
- Establish business goals, value propositions, and success metrics (OKRs, KPIs, ROI) in partnership with CX leadership and business stakeholders.
- Work with business process owners to understand desired/potential business outcomes and then work with cross functional teams to define and prioritize a backlog of product features / functional requirements to meet those outcomes.
- Collaborate with IT, operations, and regional teams to ensure seamless delivery, launch, and adoption.
- Validate backlog readiness and feasibility; ensure alignment with business value.
- Define document Epics and user stories, acceptance criteria as per the IT standards to help start the build process
- Lead sprint demos and reviews to gather feedback and drive continuous improvement.
- Oversee execution of product features through build, test, and rollout phases.
- Ensure robust testing (unit, integration, UAT, regression, performance, security) and manage defect triage and resolution.
- Validate technical and business readiness for production deployment, including training and communication plans.
- Act as the primary liaison between business, IT, and delivery teams, ensuring transparency and alignment throughout the product lifecycle.