Schneider National
Customer Experience Account Manager
- Compensation
- Not disclosed
- Location
- USA-WISCONSIN-Green Bay
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Sales
- Posted
Full description
Job overview\:
Schneider is seeking a Customer Experience Account Manager in Green Bay to lead a team that acts as a bridge between Schneider’s Commercial Sales and Customer Service teams. The Customer Experience Account Manager will execute a business plan that ensures its team’s metrics are being met.
Responsibilities\:
- Coach and mentor a team of customer service associates.
- Provide an outstanding experience for Schneider’s customers.
- Create a business plan that ensures the achievement of metrics related to revenue, volume and service.
- Support sellers with account business plans and customer visits.
- Analyze and implement improvements to current systems and processes.