Customer Experience, Sales & Operations Coordinator
- Compensation
- Not disclosed
- Location
- Davao City, Davao del Sur, Philippines
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Sales
- Posted
Skills
Must have
- Excellent spoken and written English.
- Professional, confident, and friendly phone presence.
- Experience in customer service, sales follow-up, lead management, relationship management, or a similar customer-facing role.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and meet deadlines.
- Comfortable working independently in a remote environment.
- Strong follow-through and ability to act with appropriate urgency.
- Comfortable learning new systems, following processes, and documenting workflows.
- Availability to work during Central Time business hours.
Nice to have
- CRM and sales pipeline management
- Email marketing and customer segmentation
- Social media scheduling and basic content creation
- Canva or similar design tools
- Outbound sales, community outreach, or partnership development
- Hospitality, events, family entertainment, party planning, or other consumer-facing businesses
Full description
Customer Experience, Sales & Operations CoordinatorRemote | Full-Time | 40 hours/week Rate: $5.50/hour + performance-based increase after 6 months
Tentative Schedule: Tuesday to Saturday, approximately 9:00 AM to 6:00 PM Central Time. Schedule may be adjusted based on business needs.
About the Role
We are looking for a highly organized, proactive Virtual Assistant to support a growing family entertainment business with customer service, sales follow-up, community outreach, marketing execution, and day-to-day remote operations.
This is not a traditional task-based VA role. You will be expected to take ownership of recurring responsibilities, recognize what needs attention, follow opportunities through completion, and work independently without waiting for daily instructions.
A major focus of the role is providing customers with a consistent and responsive experience, particularly for birthday parties, group visits, memberships, and other inquiries. The position also supports relationship-building with schools and community organizations to generate new business opportunities.
Key Responsibilities
1. Customer Experience & Sales Follow-Up
- Answer and return customer calls, emails, voicemails, and online inquiries promptly and professionally.
- Assist customers with questions about birthday parties, group visits, memberships, admissions, schedules, policies, pricing, and availability.
- Follow up on birthday inquiries, missed calls, abandoned bookings, and prospective customers to help convert interest into confirmed bookings.
- Maintain consistent and accurate communication so customers receive the same information regardless of when or how they contact the business.
- Identify complaints, exceptions, or concerns that require management attention and escalate them appropriately.
2. Lead Management, Community Outreach & Growth
- Maintain CRM records, including contacts, opportunities, notes, pipeline stages, next steps, and follow-up dates.
- Proactively nurture active leads and follow up until opportunities are booked, completed, or appropriately closed.
- Research and conduct outreach to schools, PTOs, daycares, preschools, homeschool groups, sports organizations, churches, and community partners.
- Support opportunities such as group visits, field trips, fundraisers, community events, birthday parties, and partnership programs.
- Track outreach activity and provide clear visibility into pipeline progress, outstanding opportunities, and necessary follow-up actions.