Customer Identity Platform Engineer
Engineer on Ford's customer identity platform, designing, developing, deploying, and 24/7-supporting identity and access management solutions built on Azure AD B2C. Day-to-day includes custom Identity Experience Framework policies, C#/.NET Core integrations, monitoring dashboards, and CI/CD automation.
- Compensation
- $85.4K–$192.9K / yr
- Location
- MI, United States
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 1+ years
- Category
- Devops
- Posted
Skills
Must have
- Bachelor's Degree in Computer Science, IT or related, or combination of education and experience
- 3+ years applying IAM principles, multi-factor authentication, and conditional access
- 3+ years working collaboratively with a globally dispersed and diverse team
- 3+ years designing, engineering, developing, deploying, and supporting features for a large, complex enterprise organization
- Strong problem-solving skills
- Ability to explain complex technical concepts to varied audiences
- Strong verbal, interpersonal, and written skills; direct work with business owners and application teams
- Ability to work under pressure, meet strict deadlines, and manage ambiguity
- 1-2 years dedication to delivering a secure, always-on customer identity platform
- 1-2 years demonstrated understanding of Azure AD B2C
- 1-2 years understanding of Application Insights, Log Analytics, Azure App Services, Azure API Management
- 1-2 years experience with Dev Enablement Tools (e.g., Jira, GitHub, Postman)
- 1-2 years demonstrated experience with PowerShell
- Ability to support 24/7 coverage (rotational on-call support)
Nice to have
- 3-5 years managing Azure AD B2C, including writing and managing custom policies
- 2-5 years experience with PowerShell, C#, .NET Core, or other relevant languages
- Understanding of Site Reliability Engineering (SRE) principles
- Industry certifications (e.g., AZ-900: Azure Fundamentals, CISSP)
Full description
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.
The Customer Identity Platform Engineer will contribute to the engineering, development, and 24/7 support of identity and access management highly available solutions for the customer identity platform on Azure AD B2C. The successful candidate will work closely with other Ford teams (business teams, cyber security, applications teams, other technical teams) and our partners to ensure Azure AD B2C is providing the secure, premium customer experience required to deliver the Ford focus areas. This position requires an individual with a continuous improvement mindset who is driven by the pursuit of operational excellence with the fortitude to build technical prowess to navigate the Azure AD B2C ecosystem, networking, security compliance, and software development.
What you'll do:
- Collaborate with the Technical Anchor to design, engineer, develop, deploy, and support new Azure AD B2C software and platform features that adhere to Ford security, architecture, and IAM standards.
- Support delivery of tactical and strategic IAM solutions, including analysis, design, and implementation to improve security posture.
- Contribute to the development and implementation of IAM strategies and roadmap.
- Develop and maintain metric dashboards and monitoring/alerting systems.
- Provide day-to-day operations of requests, incidents, and problems.
- Create and maintain technical documentation for team and integrating applications (e.g., architecture diagrams, API documentation, coding standards, operational processes, procedures, configurations, application onboarding tips, etc.)
- Use modern software development Agile methodologies to deliver high-quality software on time and on budget.
- Use modern software delivery pipelines to automate the deployment and testing of software and platform features.
- Maintain and update Ford custom policies using the Identity Experience Framework.
- Maintain and update UI (visual presentation of user journeys) in accordance with the Ford UI Design Team provided specifications.
- Write clean, efficient, and maintainable code in C#, .NET Core, or other relevant languages that can integrate with Azure Graph APIs.