Customer Quality Engineer

Job Responsibilities

• Responds to customer complaints.

• Validates the complaint;

• Follows-up with immediate visit if required;

• Provides containment action plan within one working day;

• Works with the process engineer or production executive on 8D report and responds to the customer within 5 working days;

• Closely following-up with the customer on 8D till customer’s acceptance / closure;

• In the event of customer’s request, to present the 8D report to the customer & if required, together with respective process engineer;

• Updates the complaint details (e.g. root causes, containment action, permanent CA) into Lynx if the complaint is logged into Lynx.

• Participates in Quarterly Business Review (QBR), as hosted by the customer.

• Analyses quality trend of customer complaints, feedback analysis & propose recommendations for improvement.

• Notifies customer on all major changes to products & processes.

• Is authorized to stop production line to rectify product quality issue.

• Works with the manufacturing plant & interco on technical & quality matters when requested by customers.

• As someone who is also being trained in Internal Quality Auditing, the CQE will participate in Internal Quality Audits, process audits & address all audit findings with respective area / department.

Job Requirement

• 2 – 5 years of related experiences in a manufacturing environment.

• Engineering background, preferably with a degree in Mechanical or Production Engineering OR

• Diploma in engineering with a minimum of 3 years working experiences.

• Experience in implementing ISO9001, ISO14001 and ISO/TS16949 is preferred.

• Experience in TQM implementation is preferred.

• Knowledge of stamping, molding and plating process will be an added advantage.

• Sound knowledge of SPC application is essential and experience in conducting quality audits.

• Trained in Six Sigma Black Belt will be an added advantage

Working hours:

Mon to Fri, 8am to 5:45pm