Customer Quality Engineer II

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Job Summary**

The Customer Quality Engineer II at Jabil, Inc. ensures customer satisfaction by driving quality initiatives, investigating issues, and implementing corrective actions across manufacturing processes and products. This role acts as a primary technical quality liaison between Jabil and its customers.

Job Responsibilities**

• Serve as the primary quality contact for assigned customers, addressing inquiries, concerns, and feedback.
• Lead and participate in customer audits and site visits, representing Jabil's quality systems and capabilities.
• Drive timely and effective resolution of customer quality issues using structured problem-solving methodologies (e.g., 8D, 5 Whys, Ishikawa).
• Collaborate with internal teams (e.g., manufacturing, engineering, supply chain) to identify root causes of defects and implement robust corrective and preventive actions (CAPA).
• Monitor and analyze quality data, including customer returns, field failures, and internal defects, to identify trends and areas for improvement.
• Develop, implement, and maintain quality plans, procedures, and documentation to meet customer-specific requirements and industry standards.
• Participate in new product introduction (NPI) activities to ensure quality requirements are incorporated from design through production.
• Conduct process audits and product inspections to verify compliance with quality standards and customer specifications.
• Prepare and present quality performance reports to both internal management and customers.
• Support continuous improvement initiatives through active participation in lean manufacturing and Six Sigma projects.

Job Qualifications**

• Bachelor's degree in Engineering (Electrical, Mechanical, Industrial, or relevant technical field).
• 6-9 years of experience in a quality engineering role within a manufacturing environment, preferably in electronics manufacturing services (EMS) or a related industry.
• Proven experience in customer-facing quality roles and effective communication with external stakeholders.
• Strong understanding and practical application of quality tools and methodologies (e.g., 8D, FMEA, SPC, MSA, PPAP, APQP).
• Demonstrated ability to lead root cause analysis and implement effective corrective and preventive actions.
• Proficiency in data analysis and statistical process control (SPC) software.
• Excellent written and verbal communication skills, with the ability to present complex technical information clearly.
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.
• ASQ certifications (CQE, CSSBB) are a plus.
• Ability to travel occasionally to customer sites or other Jabil facilities.

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Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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