Customer Service Advisor with German

Customer Service Advisor with German

About the Role

We are looking for a proactive and customer-focused Customer Service Advisor to join our team. In this role, you will be the first point of contact for customers, ensuring a high standard of service and a positive customer experience across all communication channels.

Key Responsibilities

• Handle inbound and outbound customer queries via phone, email, and chat

• Provide accurate information about products, services, and processes

• Resolve customer issues efficiently, ensuring customer satisfaction

• Escalate complex cases to relevant departments when necessary

• Maintain accurate records of interactions in internal systems

• Meet individual and team KPIs (e.g., response time, resolution rate, customer satisfaction)

• Identify opportunities to improve customer experience and processes

Requirements

• Previous experience in customer service or a similar role

• Excellent communication skills (verbal and written)

• Strong problem-solving abilities and attention to detail

• Ability to work in a fast-paced environment

• Good organizational and time-management skills

• Proficiency in MS Office and/or CRM systems

• [Additional language] skills are a plus

What We Offer

• Competitive salary and benefits package

• Training and onboarding support

• Opportunities for career development

• Friendly and supportive team environment

• Flexible working options (if applicable)