Customer Service Agent
- Compensation
- Not disclosed
- Location
- Manchester, NH, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Support
- Posted
Must have
- Proven experience in a customer service role.
- Outstanding communication and interpersonal skills.
- Ability to diagnose intricate technical problems associated with different applications.
- Strong problem-solving skills and a proactive approach to customer support.
- Ability to handle high volumes of inbound and outbound interactions efficiently.
- Experience in communicating marketing deals and updates to clients.
- Capability to offer constructive feedback aimed at improving service quality.
- Ambitious and goal-oriented approach with a track record of meeting performance targets.
- Familiarity with a CRM software (Freshworks) and customer service tools.
- A great teammate with a collaborative spirit and a passion for delivering flawless customer experiences.
Full description
At Aristocrat, our mission is to bring happiness to life through the power of play! As a top gaming content and technology company, we value diversity and inclusion. Innovation and collaboration drive all our efforts. Our Customer Service Agents are vital to our success, offering outstanding service and support to our valued VIP clients. If you enjoy delivering world-class customer experiences and excel in a dynamic, fast-paced setting, this role is ideal for you!
What You'll Do
- Offer focused assistance to clients, handling account, product, and service questions.
- Diagnose and resolve intricate technical problems involving computer, tablet, and cell phone applications.
- Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls.
- Share exclusive marketing offers and updates with clients.
- Offer insights on service gaps and customer feedback to elevate service standards.
- Meet and exceed set performance goals and targets.
What We're Looking For
- Proven experience in a customer service role.
- Outstanding communication and interpersonal skills.
- Ability to diagnose intricate technical problems associated with different applications.
- Strong problem-solving skills and a proactive approach to customer support.
- Ability to handle high volumes of inbound and outbound interactions efficiently.
- Experience in communicating marketing deals and updates to clients.
- Capability to offer constructive feedback aimed at improving service quality.
- Ambitious and goal-oriented approach with a track record of meeting performance targets.
- Familiarity with a CRM software (Freshworks) and customer service tools.
- A great teammate with a collaborative spirit and a passion for delivering flawless customer experiences.
Company SummaryAristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.