Customer Service Coordinator / Project Manager Assistant

C3 ‘s role is to be the conduit and coordinator of the insurance claim as they are pipe or channel for conveying information to all parties involved including, but not limited to: company officers and managers, other team members, subcontractors, insurance adjusters, clients and coordinating all aspects of the job with same.

They help coordinate mitigation, remediation and repairs efficiently, by understanding the loss, assisting with and dispatching EMS crews, arranging testing as appropriate, assisting with and scheduling each trade based on the repair estimate, and communicating with client all pertinent details of the job. There are several clients, equally as important as the other, on the claim: Insurance Adjuster, Subcontractor, Property Owner, and Companies’ Internal Customers (Managers and Fellow Employees).

This position is all about communication, follow up and more follow up and communication- prove that and you are in!

Skills required:

Over 4 years of Customer Service / Client Care experience
Over 2 years Project Management / Scheduling / Dispatching / Tracking
General understanding of remodeling, construction / restoration principles an asset
Excellent computer skills (email, excel, word, calendars, PDF, digital pictures, Xactimate*, DASH*)
Systematic and capable of organizing multiple jobs / activities at a time
Analytical and able to problem solve in a timely manner under intense circumstances.
Think outside the box to make adjustments and changes as required as situations dictate
Produce exceptional and well organized, documented job files

Maintains professional conduct, organization and communication skills
to deliver extraordinary service to in house peers/team, insurance
adjusters, agents, property managers and home owners
Will do what it takes to bring the project to conclusion on time, budget and with a happy customer (all of them!)
Clean Background check
Able to successfully pass periodic drug testing

*Experience with these programs not required, but a plus!

Candidates must be self-motivated, enthusiastic and have excellent communication skills.

Please submit your resume including a cover letter detailing why you are the best person for this position and how you would enhanced our company.

We look forward to receiving your resume!

All your information will be kept confidential according to EEO guidelines.