Customer Service Executive

Job Description

• Manage and monitor client shipments , ensuring shipment details are accurate and payments are completed and cargo is released.

• Issue Delivery Orders (DOs) through the customs system and ensure all required documentation is completed accurately.

• Follow up with clients regarding pending issues, requests, and outstanding requirements to ensure timely resolution.

• Handle BL amendments requested by clients.

• Provide information and guidance to customers regarding documentation requirements and procedures.

• Ensure that all documentation is accurate and complies with local and international regulations.

• Maintains an organized filing system for all documentation.

• Respond to customer inquiries and provide updates on the status of their documentation

• Assist in preparing reports related to documentation activities and transactions

Job Requirements, Qualifications & Competencies

• Education: BA degree with major in business administration or any other related field.

• Experience: 2-3 year experience with shipping operation field.

• Skills:

• Have excellent verbal and written communication skills and interpersonal skills

• Have excellent skills in problem solving and decision making.