Unique Genius
Customer Service & Executive Support Specialist (TB)
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Must have
- Previous experience in Customer Service, Executive Assistant, Administrative Support, or Office Management roles
- Excellent verbal and written English communication skills
- Strong phone presence with a professional, friendly, and personable demeanor
- Exceptional organizational and time management skills
- Ability to multitask and manage competing priorities
- Detail-oriented with strong follow-through and accountability
- Tech-savvy and comfortable learning new software and systems
- Experience with VoIP phone systems, CRM platforms, scheduling tools, and Google Workspace is preferred
- A proactive self-starter who takes ownership of responsibilities
- Someone who can build trust with customers and represent the company professionally
- Strong problem-solving skills and ability to work independently
- Reliable, responsive, and highly organized
- Ability to adapt between customer service, administrative support, and operational tasks as business needs evolve
Full description
Position: Customer Service & Executive Support Specialist
Location: Remote | Full-Time
We are seeking a proactive, customer-focused, and highly organized Customer Service & Executive Support Specialist to support daily operations, customer communication, scheduling, and administrative functions. This role is ideal for someone who can provide exceptional customer experiences while helping streamline business operations and reduce the owner's day-to-day administrative workload.
Key Responsibilities
Customer Service & Phone Support
- Answer inbound calls and serve as the primary point of contact for customers
- Respond to customer inquiries professionally and efficiently
- Route calls appropriately and escalate urgent matters when necessary
- Maintain a high-touch, personalized customer experience
Scheduling & Lead Management
- Schedule estimates, appointments, and service visits
- Respond quickly to new leads and inquiries
- Conduct follow-ups on pending opportunities and customer requests
- Manage calendars and coordinate appointments efficiently
Administrative & Executive Support
- Assist with daily administrative and office management tasks
- Organize spreadsheets, project information, customer records, and operational documents
- Support data entry, reporting, and record management
- Help create, document, and maintain SOPs and internal processes
- Provide flexible support across operations, customer service, and executive tasks
Operations & Process Improvement
- Help organize workflows and improve operational efficiency
- Prepare systems, documentation, and records during slower seasons
- Identify opportunities to streamline administrative processes
- Maintain accurate customer and project information
Qualifications
- Previous experience in Customer Service, Executive Assistant, Administrative Support, or Office Management roles
- Excellent verbal and written English communication skills
- Strong phone presence with a professional, friendly, and personable demeanor
- Exceptional organizational and time management skills
- Ability to multitask and manage competing priorities
- Detail-oriented with strong follow-through and accountability
- Tech-savvy and comfortable learning new software and systems
- Experience with VoIP phone systems, CRM platforms, scheduling tools, and Google Workspace is preferred
What We're Looking For
- A proactive self-starter who takes ownership of responsibilities