Customer Service Expert B2

We are looking for talented professionals with passion for customer experience to join the international team of our client, a global company within the travel assistance industry. If you enjoy helping customers, and solving situations efficiently.

💼 Overview

As a Bilingual Customer Expert, you will support customers through multiple communication channels, assisting them with inquiries related to travel assistance services, and resolving situations in a timely manner.

📌 Main Responsibilities

• Provide customer support via phone, chat, and email.
• Assist customers with service-related inquiries and requests.
• Deliver a positive, empathetic, and solution-oriented experience.
• Accurately document customer interactions and follow internal procedures.
• Collaborate with internal teams to ensure effective case resolution.

🎯 Requirements

• English level B2+ or C1.
• Minimum 6 months of CERTIFIED experience in Customer Service through any channel.
• Previous Experience in the BPO industry is highly preferred.
• Availability to start by early November 2026
• Experience in multichannel support is a plus.
• Strong communication and interpersonal skills.
• Ability to succeed in fast-paced environments.

✨ What’s Offered

• Direct hiring with the client company
• Salary: COP 2,992,500
• An on-site job in the north of the city | Carrera 11 #82-01
• Internal incentive opportunities (Bonus)
• International and dynamic environment
• Rotative shifts AM - PM | 5 working days per week + 2 days off

If you are passionate about delivering the best customer experience and want to become part of an international environment, we’d love to hear from you. Apply now and become part of a dynamic team 🚀

Requisitos

Estudios

Bachillerato / Educación Media

Idiomas

Inglés - Intermedio

Habilidades

Gestión de relaciones

Servicio al cliente

Crm

Atención al cliente

Satisfacción del Cliente

Relación con el Cliente