Customer Service Intern

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

• Support the preparation, maintenance, and analysis of operational reports, dashboards, and performance metrics.

• Assist in monitoring KPIs related to customer service, operational performance, and case management.

• Support backlog management activities and help track open actions to ensure timely follow-up.

• Assist in validating customer, sales, pricing, and operational data to ensure accuracy and consistency.

• Collaborate with cross-functional teams to gather information and support ongoing business initiatives.

• Help maintain databases, trackers, and reporting tools.

• Contribute to reporting automation and process improvement initiatives using Excel, Power BI, and other business tools.

Your Qualifications

• Industrial Engineering, Business Administration, Logistics, International Relations, International Trade

• Highly motivated with a strong willingness to learn and develop professionally.

• Good verbal and written communication skills.

• Strong attention to detail and data accuracy.

• Analytical and problem-solving skills

• Knowledge of Power BI, SAP, or Salesforce is advantageous.

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

https://www.schaeffler.us/careers/

Your contact

Schaeffler Mexico Servic

Ana Paula Lechuga

Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.

Keywords: Administration, Services & Support;