Customer Service Officer (5 days)

Our client is a Leading Direct Sales Company mainly in skin care, personal care, beauty, health products , they are currently seeking a Customer Service Officer to join their team.Customer Service Officer (5 days)

Responsibilities:**

• Provide Customer Service to walk-in customers and answer phone enquiry

• Familiar with R4 Plan and ENP system.

• Facilitating the smooth operation of system of membership.

• Encodes the membership registration form in the ENP system.

• Ensures proper sales invoicing through ENP and manual cash bill for LC/RO/Online application of new members and existing members.

• Ensures receivable payment by members thru cash, check, credit cards or automatic debits.

• Ensures tallied daily sales report submitted to Finance department.

• Answer customer questions/inquires and provide information on promos, procedure and policies.

• Process stock exchange/return in accordance with Company policies.

• Other ad-hoc duties as assigned.

Requirements:

• Diploma or above

• At least 2-3 years relevant experience, preferably in the frontline customer service

• Competent in using computer system

• Proficiency in Ms Words, Excel and Powerpoint

• Pleasant personality and able to interact well with all levels

• Organize, neat and able to work independently

• Uphold professional ethics, respect and observe confidentiality requirements

​​​​​​Interested candidates please send your full resume (MS Word document), including employment history, present and expected salary and contact telephone number to: Delken Group Limited, Room 1202 CC Wu Building, 302-308 Hennessy Road, Wanchai, HK; email to cv@delken.com.hk or contact 2591-1988 or fax to 2591-1222.

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