Must have

Graduate with French
Commercially aware, astute, self-motivated and performance driven
Able to build strong and lasting relationships/ partnerships in service critical client facing sites
Ability to instil feeling of ease, integrity and trust with the client
Excellent and proven IT Skills - Use of MS Office (advanced Excel knowledge desirable)
Analytical skills including the ability to apply a logical approach to develop, test and deliver solutions to problems
Ability to motivate at all levels throughout internal and client tiers of business
A logical and excellent understanding of IT systems and process
Good presentation, communication and Interpersonal skills
A flexible approach to work in a dynamic, pressurised environment
Ability to communicate at all levels within the organisation

Full description

Customer Service / Planner - French language - Graduate

Working for a leading 4PL based in the midlands who are highly regarded in thier field, you will be part of the service delivery team. Being based at our head office you will be working in the transport planning process and delivery of transport plans, on behalf of our client.

Key Responsibilities

To provide excellent customer service to our client
Build & develop relationship with client
Satisfying Customers' operational needs
All Service Delivery tasks associated with the role as defined including complete end to end transport provision
Ensuring delivery of agreed Service Levels/ KPI’s
First point of communication contact for our Client, Carriers and any other Stakeholders
Ownership for client requests, with the understanding of adding value and managing the change process to drive results
Take complex cost saving initiatives from theory, through implementation to delivery and sign-off based on client needs
Have complete ownership, understanding and detailed knowledge of the systems and SOP’s
Driving cost reduction, process optimisation and continuous improvement
Generate and communicate accurate operational reports as required
Provide external operational support
Data Analysis

Qualifications/ Skills/ Competencies

Graduate with French
Commercially aware, astute, self-motivated and performance driven
Able to build strong and lasting relationships/ partnerships in service critical client facing sites
Ability to instil feeling of ease, integrity and trust with the client
Excellent and proven IT Skills - Use of MS Office (advanced Excel knowledge desirable)
Analytical skills including the ability to apply a logical approach to develop, test and deliver solutions to problems
Ability to motivate at all levels throughout internal and client tiers of business
A logical and excellent understanding of IT systems and process
Good presentation, communication and Interpersonal skills
A flexible approach to work in a dynamic, pressurised environment
Ability to communicate at all levels within the organisation

Customer Service / Planner - French Language - Graduate

Compensation

Not disclosed

Location

Leicester, gb

Work setup

Not specified

Seniority

Junior

Employment

Not specified

Experience

Not specified

Must have

Graduate with French
Commercially aware, astute, self-motivated and performance driven
Able to build strong and lasting relationships/ partnerships in service critical client facing sites
Ability to instil feeling of ease, integrity and trust with the client
Excellent and proven IT Skills - Use of MS Office (advanced Excel knowledge desirable)
Analytical skills including the ability to apply a logical approach to develop, test and deliver solutions to problems
Ability to motivate at all levels throughout internal and client tiers of business
A logical and excellent understanding of IT systems and process
Good presentation, communication and Interpersonal skills
A flexible approach to work in a dynamic, pressurised environment
Ability to communicate at all levels within the organisation

Full description

Customer Service / Planner - French language - Graduate

Key Responsibilities

To provide excellent customer service to our client
Build & develop relationship with client
Satisfying Customers' operational needs
All Service Delivery tasks associated with the role as defined including complete end to end transport provision
Ensuring delivery of agreed Service Levels/ KPI’s
First point of communication contact for our Client, Carriers and any other Stakeholders
Ownership for client requests, with the understanding of adding value and managing the change process to drive results
Take complex cost saving initiatives from theory, through implementation to delivery and sign-off based on client needs
Have complete ownership, understanding and detailed knowledge of the systems and SOP’s
Driving cost reduction, process optimisation and continuous improvement
Generate and communicate accurate operational reports as required
Provide external operational support
Data Analysis

Qualifications/ Skills/ Competencies

Graduate with French
Commercially aware, astute, self-motivated and performance driven
Able to build strong and lasting relationships/ partnerships in service critical client facing sites
Ability to instil feeling of ease, integrity and trust with the client
Excellent and proven IT Skills - Use of MS Office (advanced Excel knowledge desirable)
Analytical skills including the ability to apply a logical approach to develop, test and deliver solutions to problems
Ability to motivate at all levels throughout internal and client tiers of business
A logical and excellent understanding of IT systems and process
Good presentation, communication and Interpersonal skills
A flexible approach to work in a dynamic, pressurised environment
Ability to communicate at all levels within the organisation