Customer Service Project Coordinator

At a GlanceLegrand has an exciting opportunity for a Customer Service Project Coordinator to join the Cablofil Team in Mascoutah, IL. The Project Manager leads high value customer and operational initiatives from initial scoping through execution and delivery. This hybrid role blends strategic project leadership with deep customer, operational, and sales support alignment to ensure successful outcomes across complex and high visibility projects

What Will You Do?Strategic Project Leadership

• Own full project lifecycle from planning to delivery for major initiatives.
• Develop and manage project plans, budgets, timelines, and success metrics.
• Lead cross‑functional teams, providing clear direction, motivation, and accountability.
• Manage scope, risks, issues, and quality throughout the project lifecycle.
• Communicate progress and risks to executives, stakeholders, and customers.

VIP Customer & Special Accounts Management

• Serve as primary contact for VIP/high‑value customers and projects >$100K.
• Coordinate customer communications, expectations, audits, and performance reviews.
• Conduct regular status meetings with customers and internal teams.

Operational & Order Management Excellence

• Oversee order processing, quotes, freight analysis, and documentation accuracy.
• Manage product availability, lead times, shipping schedules, and delivery accuracy.
• Maintain and update customer portals, reports, and forecasting tools.
• Analyze bills of material for product compatibility and accuracy.
• Resolve RMAs, credits/debits, and operational issues promptly.

Reporting, Systems & Process Improvement

• Prepare tracking, hold, open‑order, and back‑order reports.
• Establish and refine project templates, tools, and best‑practice processes.
• Use ERP, CRM, SAP, and other systems to manage workflows and data integrity.

Leadership & Collaboration

• Build strong relationships with internal teams, executives, customers, and suppliers.
• Influence decisions, drive alignment across sales, customer service & operations.
• Support training, professional development, and continuous improvement culture.

Education & Experience:

• Bachelor’s degree in business, engineering, or related field, or equivalent experience.
• 5+ years in project, operations, customer service, or account management roles.
• Demonstrated experience leading cross‑functional teams and high‑value customer accounts.

Skills & Competencies:

• Strong leadership, communication, and relationship‑building skills.
• Advanced organizational, analytical, and time‑management abilities.
• Expertise in ERP/CRM systems (SAP, Salesforce, etc.) and Microsoft Office.
• Ability to manage operational details while maintaining strategic project oversight.
• Capable of working in ambiguous environments and driving results.
• Strong problem‑solving skills and continuous improvement mindset.