Customer Service Rep

Pacific Instruments, a division of Vishay Precision Group (VPG), develops innovative measurement and sensing solutions that support customers around the world.

As a global leader in precision measurement sensing technologies, VPG addresses an expanding array of applications where accuracy, reliability, and repeatability make the difference. Whether supporting the design and safety of next-generation vehicles and aircraft, optimizing advanced medical equipment, or enhancing consumer products, VPG's engineering expertise is helping make the world safer, smarter, and more productive.

We are seeking a Customer Service Representative to join our team in Concord, California.

In this role, you will serve as a key point of contact for customers, supporting the sales process from inquiry to delivery. You will work closely with customers, sales teams, operations, planning, and finance to ensure a seamless customer experience while driving operational efficiency and business growth. This is an excellent opportunity for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional service.

Responsibilities

• Serve as the primary contact for customer inquiries, orders, quotations, and shipment updates.
• Process customer orders, returns, and related documentation accurately and efficiently.
• Support sales activities by preparing quotes, maintaining customer records, and coordinating customer requests.
• Provide order status updates, resolve customer issues, and ensure timely follow-up.
• Support office administration, reporting, and general business operations.

Requirements

• 3+ years of customer service, order processing, sales support, or administrative experience.
• Proven experience working directly with customers and managing customer orders from receipt through fulfillment.
• Strong communication, organization, and problem-solving skills.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
• Experience with ERP, CRM, or order management systems is preferred.

Benefits

Hourly range: $31.73 - $36.00

Company sponsored benefits that include medical, dental, vision, life, AD&D insurance, disability and flexible spending account (FSA)

Voluntary Critical Illness & Accidental Injury Insurance

Company 401(k) Plan with 4% employer match (Employee/Employer Contributions 100% vested upon hire)

Paid vacation and holidays

The estimated salary range allows for candidates with various levels of skills and experience to be considered, as well as provides room for growth achieved within the role over time. Any offer extended to a candidate or salary increase consideration for a current employee will be based on the individual’s unique set of knowledge, skills, education, experience and geographic location, as well as internal equity.