Customer Service Representative

Job Description

Welcome to Hamlin Allstate Agency, where we believe in creating genuine connections with our community here in Decatur, Alabama. We're looking for a friendly and helpful Customer Service Representative to join our close-knit team. If you find joy in assisting others and have a knack for making people feel heard and valued, this might be the perfect spot for you. You'll be the first point of contact for many of our clients, offering support, answering questions, and ensuring everyone who walks through our doors or calls us feels well taken care of. We’re a local agency with a big heart, dedicated to providing exceptional service that goes above and beyond. Come be a part of a team that truly cares and make a real difference in our clients' lives every single day. We can't wait to meet you!

Benefits

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Hands on Training
• Career Growth Opportunities
• Retirement Plan

Responsibilities

Respond to customer inquiries via phone, email, and in-person visits.

Provide accurate information about policies and services.

Assist customers with policy changes and updates.

Process payments and handle billing inquiries.

Resolve customer complaints in a timely and satisfactory manner.

Maintain customer records and update information as needed.

Requirements

Previous customer service experience required.

Excellent communication and active listening skills.

Proficiency in basic computer applications.

Ability to manage multiple tasks effectively.

A friendly and patient demeanor.

High school diploma or equivalent.